Operations Co-ordinator - Full Time, 37.5 hours per week, hybrid working, minimum 3 days per week in the Dublin office. 

Salary: €45,000 - €50,000 per annum 

The role

This role sits at the heart of the Irish team operations, providing seamless coordination across events, administration, and systems. Acting as a key point of contact, the role ensures queries are managed efficiently, logistics are delivered smoothly, and new event processes are well coordinated, while maintaining strong compliance standards.

We offer great flexible working conditions and a range of employee benefits including 25 days paid leave (plus Bank Holidays) and a commitment to develop your skills and provide training.

We encourage applications from people of all backgrounds and particularly welcome applications from under-represented groups, to enable us to bring diversity of perspective to our thinking and conversation. We are committed to inclusion and ensuring that everyone that joins the organisation has what they need to thrive personally and professionally. If you share our values and ambitions, and have the skills and experience, then we would be delighted to receive your application.

Main Responsibilities

Administration & Systems Coordination

● Deliver high-quality general office support, ensuring the team operates smoothly on
a day-to-day basis
● Act as a key point of contact for incoming queries across the ROI team, managing
requests via Zendesk with efficiency and professionalism
● Maintain and update global systems with a high degree of accuracy and attention to
detail
● Support the onboarding and ongoing updates of Ambassadors and Event Directors
(EDs) across ROI.
Events & Stakeholder Coordination
● Respond to and manage event-related queries, ensuring timely resolution and clear
communication
● Support the coordination of requirements for new events, ensuring all administrative
and operational needs are captured and delivered
● Coordinate meet-and-greet events, managing logistics in collaboration with EDs and
Ambassadors across ROI, and ensuring accurate meeting minutes are recorded and
distributed.
Operations, Compliance & Safeguarding
● Ensure all materials and resources are in place to support events and team activities
● Administer volunteer expenses and agreements, ensuring accuracy, timely
processing, and secure record-keeping
● Oversee safeguarding administration, including Garda vetting, record-keeping, and
tracking volunteer vetting and marshal compliance across junior events, in
collaboration with our vetting partner
● Support the ongoing review and improvement of policies and procedures, ensuring
they are clearly communicated and consistently followed
● Uphold compliance standards across all events and operational activities
● Prepare documentation and risk assessments for incidents or cases requiring further
review

Essential experience requirements:
● Strong organisational and administrative experience, with the ability to manage
multiple priorities effectively
● Excellent communication and stakeholder management skills
● Experience working across multiple systems with high levels of accuracy and
attention to detail
● Ability to handle sensitive information with professionalism and discretion
● Strong problem-solving skills and a proactive, solutions-focused approach
● Calm and adaptable under pressure, with the ability to manage competing demands
● A collaborative, positive approach with strong ownership and accountability

Desirable experience requirements:
● Experience of working with and supporting volunteers
● Experience in events, operations, or coordination roles
● Familiarity with customer support or ticketing systems (e.g. Zendesk)
● Experience working in a community, non-profit, or volunteer-led environment
● Exposure to compliance, safeguarding, or governance processes
● Understanding of the parkrun and parkrun junior operating model