Taking A Literacy Friendly Approach in the Community and Voluntary Sector

Literacy Friendly Sector

As community and voluntary organisations, you are a trusted source of information, advice and support in communities. If people have literacy needs, can they fully access your programmes and supports, volunteer with you or find out about the literacy supports that might help them?  

In Ireland over 500,000 adults struggle with reading and understanding information and using everyday maths. This can mean they may not feel comfortable or confident joining groups and clubs, doing courses, accessing services or applying to be a volunteer.  

The National Adult Literacy Agency (NALA) and The Wheel are working together on a project to support community and voluntary organisations to take a literacy friendly approach in their work.  

Intro Webinar

Check out this recent introductory webinar to find out about the extent of adult literacy, numeracy and digital literacy needs in your community and how your organisation can begin to contribute to a more literacy friendly society.  

How You Can Get Involved 

Below you’ll find links to a range of free trainings and resources that will help support you, your staff and volunteers to understand literacy needs and design a more literacy friendly service for your community.  

Plain English Training 

Learn top plain English writing tips on getting your message across in a clear, concise and persuasive way with the National Adult Literacy Agency. 

Using the plain English guidelines will help you to reach more people, create meaningful engagement, and save time and money in your community and voluntary organisation. 

This online workshop usually costs €130 to attend. By registering today through the Literacy Friendly Sector Programme you can reserve a free seat in one of these specially tailored sessions: 

Tuesday, 26 September
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Thursday, 28 September
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Tuesday, 10 October 
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Thursday, 12 October
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Literacy Friendly Workshops  

Learn how to become more literacy friendly in your work.  

Join us at one of our in-person workshops to get top tips, share experiences and learn from examples of good literacy friendly practice.  

Reserve your place today for one of these free in-person workshops (by clicking on any button below): 

Dublin - 21 Nov

Cork - 22 Nov

Athlone - 28 Nov


NALA’s Online Learning Programmes  

Understanding Adult Literacy, Numeracy and Digital Literacy  

In your work, do you have contact with people with unmet literacy needs?   

This free online course will help you to understand the experience and impact of unmet literacy, numeracy and digital literacy needs on adults in Irish society. 

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Becoming Literacy Friendly 

This free online course on becoming literacy friendly will help you to create a literacy friendly service that is person-centered.  It will give you practical approaches to taking a literacy friendly approach in your work. 

More Info

Research into Unmet Literacy Needs among Staff and Volunteers in the CV Sector 

We are doing a survey to find out about literacy, numeracy and digital literacy needs of staff and volunteers in the community and voluntary sector.

We are doing this with a view to being able to provide training to the sector afterwards.


If you’d like to find out more please email Matthew Norman: matthew@wheel.ie.


This programme is funded under the Adult Literacy for Life (ALL) Collaboration and Innovation Fund 2023.