The Tenancy Sustainment Officer will work with individuals with psychosocial and mental health difficulties and support them to maintain a tenancy.  The role will require close collaboration with local authorities, other Approved Housing Bodies and HSE Mental Health Services.  Engagement with a wide range of local voluntary and statutory agencies will also be necessary to ensure tenants have access to appropriate Community Supports to facilitate independent living.

Primary Duties & Responsibilities

• To support clients to establish and/or maintain their tenancy where a past history of homelessness, institutionalisation or insecure tenancies have been a factor in their life
• In conjunction with the referring agent, and the client himself/ herself, to develop a comprehensive support plan that assists the client in sustaining their tenancy
• To support the client to develop a fuller awareness of his/her potential, skills, interests and talents
• To support the client to integrate into the wider community as appropriate with the aim of reducing isolation
• To support the client to access training, education and employment opportunities as appropriate
• To provide advice and assistance to clients in matters relating to their tenancies such as budgeting, social welfare benefits, managing utilities, practical household skills, etc.
• To support the client in meeting their responsibilities in regard to payment of rent and other bills
• To link with Community Mental Health Team in order to contribute to an integrated case management approach 
• To support the client to maintain their home to a reasonable standard, including reporting repairs/ faults in a timely manner.
• To support the client to understand their rights and responsibilities as tenants, as outlined in their tenancy agreement which is registered with the Residential Tenancy Board (RTB). 
• To attend meetings and case reviews as appropriate.

Stakeholder Engagement and Management

• To work closely with clients, their families, Mental Health Teams and other statutory and voluntary agencies in a respectful, professional and integrated way.

Administrative and other duties

• To ensure each client has a completed Needs Assessment, Risk Assessment, Support Plan and that documentation is reviewed as appropriate 
• To keep and maintain recorded daily interventions and outcomes notes 
• To assist the Services manager in the collation of monthly statistics 
• To attend and actively participate in internal/external meetings, training events, conferences and other functions as directed by the Services Manager 
• To participate in regular supervision and annual appraisal, and help in Identifying your own job-related development and training needs
• To ensure that all HAIL policies and procedures are being adhered to, particularly those relating to Health and Safety, Complaints, Code of Practice and Confidentiality.

Person Specification:

Qualifications       

Applicants should hold a recognized and relevant 3rd level qualification, and/or FETAC Level 7/8 Qualification in Social Care.

Experience 

The Applicant must have proficient experience, knowledge and skills in the following areas to be deemed suitable for this position.

• Experience (2 years+) of working with people with mental health and/ or psychosocial needs
• Experience of promoting Independent Living Skills for vulnerable clients
• Experience of case management and confidential record keeping practices, including risk assessments
• Experience of working in an interagency/ multi-disciplinary environment.

Knowledge 

• Understanding of the issues and challenges facing vulnerable individuals in the areas of homelessness, housing and mental health 
• Understanding and/ or experience in the areas of addiction, independent living, social inclusion etc 

Skills 

• Excellent interpersonal skills
• Good written and report writing skills
• Proficient IT / database skills
• Ability to take initiative and responsibility 
• Be highly motivated 
• Analytical and problem-solving skills.

Conditions

• Use of a car and a clean driving licence is essential.
• The Salary will be commensurate with the experience of the individual appointed and in line with the funding outlined by the terms and conditions of the funding body
• Salary Scale: €34,671 - €43,299 (Pro–Rata for part-time position = €17,335 - €21,649).

Appointment

•  Posts will be filled immediately 
• All contracts are subject to successful completion of six-month probationary period.

The Conditions

The salary will be commensurate with the experience of the individual appointed and in line with the Organisations salary scale.

HAIL offers:

• Flexible working hours – our core hours are 10am-4pm.
• 24 annual leave days (Pro-rata for part time position) plus up to 3 Company days
• Company Pension Scheme with current contributions rates of 6% employer contribution and 6% employee contribution
• Death in Service Benefit
• Health insurance for serious illness
• Training and development
• Paid expenses.

Please note these posts are jointly funded by the HSE and the Housing Agency for the period 2022-2027.