Oxfam is a global movement of people who won’t live with the injustice of poverty.

Oxfam works in three ways: we respond to emergencies, saving lives and helping survivors recover; we provide people with the skills and resources to lift themselves out of poverty; and we campaign to change the unjust policies that keep people in poverty.

Joining the Oxfamily is an opportunity for you to develop a career within the third sector, not only here in Ireland, but with our sister organisations all over the world, from Australia to New Zealand, Brazil to America. Will you join us?

Job purpose

To drive income generation and fundraising performance through providing excellent operational and administrative support to the Regular Giving Team, with particular focus on the Direct Dialogue Team. Leading on the implementation and development of the welcome process for new donors.

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Key activities

Assist the regular giving team including the First Engagement Campaigners and Telemarketing Team, with a particular focus on the Direct Dialogue fundraising team, to deliver upon their targeted performance by delivering effective and efficient operational and administrative support.

• Recruitment including the shortlisting, selection and recruitment and reference checks of new candidates for the Regular Giving Team with the highest levels of verbal communication by phone, and with the highest level of written communication by email. Maintenance of HR document and relevant checks.
• Implementation and development of welcome process, including daily welcome calls delivered to agreed standard and maintenance of daily, weekly and monthly reporting on this activity.
• Deliver the highest standard of care and excellent communication to our valued donors and all members of the public, ensuring all queries are followed-up in a timely manner to all queries and escalated as appropriate.
• General administrative duties e.g. data input, word processing, creations of spreadsheets, maintaining manual and electronic records, photocopying and operation of office machines.
• Administration involved in the preparation of bi-weekly wages
• Support in the maintenance of all team equipment and supplies, tracking and reporting of all equipment.
• Support in the training and development of Fundraising Teams
• Documenting and updating standard operating procedures for the team.
• Coordinating and booking travel arrangements as required by team.
• Carry out any other reasonable tasks within the scope of the role as agreed.

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Experience required:

• Demonstrable relevant experience in a similar operational or administration role in a busy office environment or function.
• Excellent communication (verbal and written English) and interpersonal skills.

Fixed hourly rates of pay: €14.80 per hour.
Hours of work: 35 hours per week (11am - 7pm Monday - Friday)

For more information please visit our website here.