Job Description

Debra Ireland is the national charity that supports people living with Epidermolysis Bullosa (‘EB’), an incurable genetic condition that affects the skin. People with EB are missing the essential proteins that bind the skin's layers together, so any minor friction, movement or trauma can cause it to break, tear, and blister. 

Debra is dedicated to transforming the lives of people living with EB, caring for someone with EB or bereaved by EB, through care, research and advocacy. We provide financial, emotional and practical support, fund pioneering research into better, more innovative treatments to enhance wellbeing and quality of life, create public awareness and provide information about the disease and advocate for investment in comprehensive and appropriate services and supports.

Job Title

Family support administration officer 

Reporting To:

Head of family support service 

Role Description:

We are looking for an organised and dependable Administration Officer to support the day-to-day running of our family support services. Your role will help increase the support delivered to families providing vital care to people living with EB in Ireland.

Applicant will need to be a team player, a self-starter, have strong communication skills (verbal & written) and relevant experience in social care/health/education.

Hours and Location:

Debra’s office is based at Butterfly Cottage, 8 Clanwilliam Terrace, Dublin 2. Office-based initially 5 days per week. Part time permanent, 20 hours per week. There will be a requirement for occasional “out of hours” work. Hours 10-2 pm Mon – Fri. Flexible working is facilitated and embraced after passing probation and in a limited capacity and as per business needs.

Key Responsibilities:

• Manage office systems, records, and correspondence
• Process of monthly invoices in timely manner
• Produce reports that highlight the service. 
• Schedule appointments and coordinate meetings for the team when needed. 
• Handle referrals, maintain client files, and ensure data is kept up to date in line with GDPR
• Liaise with families, partner agencies, and external services in a professional and sensitive manner
• Provide general administrative support to the head of family support and frontline staff
• Manage and prioritise a caseload in collaboration with head of family support service and appropriate to the post in line with department needs.
• Provide information relating to EB.
• To support the organisation of and attend peer events such as the Family Day and the Christmas Party and event in collaboration with DEBRA UK in Northern Ireland.  (May require overnight stay.) 
• Liaise with other medical professionals in the community to enhance support locally.
• Support and liaise with other functions, including advocacy, fundraising, research, and communications, to deliver on Debra’s organisational priorities
• Any other duties that may be reasonably required

Qualifications, Skills and Experience:

• Minimum 2 years' experience in an administrative role
• Strong IT skills (MS Office, email, databases)
• Excellent communication and organisational skills
• Ability to handle confidential information with discretion
• Experience in a social care, community, or voluntary sector setting is an advantage
• Empower service users to advocate for their own needs, or where appropriate advocate on behalf of service users.
• Fluency in written and spoken English
• Candidates must be eligible to live and work in Ireland
• Garda vetting is required for all roles.

Salary and Benefits:

• Salary scale for this role is €22400, (€42000 FTE)
• Paid annual leave including long service leave with additional days offered at Christmas and Good Friday on a discretionary basis.
• Pension scheme with up to 6% employer contributions.
• Paid sick leave.
• Cycle-to-work scheme. 
• Employee Assistance Programme; and
• Flexible working environment.