Job Title: Business Analyst

Reports to: Head of Community Experience & CRM

Contract type: Permanent

Hours: Full-time (35 hrs per week) – 9am to 5pm – Mon - Fri

Location: The Society operates a hybrid working model with a combination of remote and in-person (Dublin 4 office) working.

Office Days: Office attendance days are Wednesday & Thursday 

Salary: €60,000 per annum

Who we are:
Every three minutes, someone in Ireland hears the words ‘You’ve got cancer’. At the Irish Cancer Society, we understand the physical, emotional and financial impact a cancer diagnosis brings. And we are determined to do everything we can to help. 

As Ireland’s leading cancer charity, we work across every area of cancer – from prevention and early detection, through to end-of-life care. We make a positive impact for people affected by cancer every day: investing in life-saving and life-changing research; providing practical, financial and emotional supports; and driving improvements in public cancer services. 

What you'll do:

The Business Analyst will provide structured technical analysis and requirements support to bridge business need and technology delivery.  This role will provide dedicated analysis capability to develop technical requirements and improve decision quality. It is a critical hire to ensure readiness for large term strategic projects, clarity of scope, and disciplined execution. 

The Business Analyst will work across teams to understand organisational goals, analyse and recommend process improvements for a host of critical technical projects, and ensure that solutions align with strategy and impact outcomes. 

Key Responsibilities 

1. Requirements Definition 

• Support stakeholder engagement to gather and document business requirements, providing technical input to inform prioritisation;
• Translate operational needs into structured functional and non-functional specifications in-line with business decisions with a strong emphasis on technical clarity;
• Produce clear technical documentation to support procurement, configuration, development activity and test cases for new software development. 

2. Process Analysis and Improvement 

• Map current workflows and identify gaps, duplication, and inefficiencies to ensure new solutions are optimised;
• Analyse systems usage and data flows to identify improvement opportunities;
• Develop data dictionaries, literacy and definitions. 

3. Solution Design and Recommendation 

• Recommend data-driven improvements, system enhancements, and process changes related to new software solutions;
• Work with technical teams and other stakeholders to assess new solutions on cost, risk and strategic alignment criteria;
• Support business case development where required;
• Define end-to-end data requirements including data sources, transformations, dependencies, and quality considerations;
• Support assessment of technical feasibility in collaboration with developers, solution architects, or vendors. 

4. Liaison Between Business and Technical Teams 

• Act as a key bridge between operational teams and technology partners;
• Ensure shared understanding of scope, constraints, and outcomes;
• Support agile or structured delivery processes as appropriate. 

5. Implementation and Adoption 

• Support testing, validation, and user acceptance/business acceptance processes for new solutions;
• Support benefits tracking and evaluation to ensure delivered solutions meet intended outcomes;
• Ensure training, transition materials, and communications plans have clear and actionable BA input;
• Assist as required in change management planning and stakeholder communication;
• Monitor adoption and identify follow-up optimisation opportunities. 

Experience and Skills 

• 3+ years proven experience as a Business Analyst in digital, technical process, or systems transformation environments;
• Experience analysing business processes and workflows across operational, digital, or enterprise systems (e.g., CRM, case management, fundraising, finance, or data platforms);
• Experience working in complex stakeholder settings. Charity or not-for-profit experience desirable;
• Strong process mapping and documentation capability;
• Proven ability to analyse data and translate insight into practical recommendations;
• Experience supporting system implementation or major change programmes;
• Clear written and verbal communication skills. 

Personal Attributes 

• A structured and disciplined thinker;
• Collaborative and comfortable with complexity;
• Comfortable with challenging assumptions;
• Outcome-focused;
• Ability to manage competing priorities;
• Commitment to mission-driven work. 

General 

• The Irish Cancer Society operates a no-smoking policy, and the post holder must not smoke in the office or when on Society business outside the office.
• Be willing to occasionally work outside of normal working hours.
• All employees are required to be aware of their responsibilities towards health and safety and to adhere to fire regulations.
• Maintain confidentiality at all times, and compliance with the Data Protection Act is an essential requirement. 

Some of our benefits: 

• 23 days Annual Leave a year or Pro Rata equivalent, plus public holidays, Good Friday and Christmas Eve (if it falls on a working day)
• Service Days - Additional days awarded to reflect long service with the Society.
• Sick Pay Scheme (following Probationary period)
• Flexitime
• Defined Contribution Pension Scheme - new starters will join the pension from the date of commencement of employment with the Society. The current contribution rate ranges from a contribution of 3%, 5% or a maximum of 8% of basic salary.
• Group membership for VHI and HSF (health plans)
• Bus/Rail Ticket Scheme and Cycle to Work Scheme
• Death In Service Benefit (from commencement of employment)
• Paid Family Leave (Maternity, Paternity, Adoptive, Force Majeure and compassionate Leave)
• Learning and Development Programmes
• Educational Assistance (Study and Examination Leave)
• Employee Assistance Programme (EAP)
• Optional Flu vaccine provided

The Irish Cancer Society is an equal opportunity employer. We celebrate diversity and are committed to building an inclusive environment for all employees. We know that the more inclusive we are, the better our work will be.