Title: Volunteer Management Administrator 

Reports to: Volunteer Manager 

Contract Type: 1-year Fixed Term 

Hours: Full Time (35 Hours/week) – 9am to 5pm 

Location: The Society operates a hybrid working model with a combination of remote and in-person (Dublin 4 office) working. 

Office Days: Office attendance days are Wednesday & Thursday 

Salary: €31,500 per annum 

Who we are 

Every three minutes, someone in Ireland hears the words ‘You’ve got cancer’. At the Irish Cancer Society, we understand the physical, emotional and financial impact a cancer diagnosis brings. 

And we are determined to do everything we can to help. As Ireland’s leading cancer charity, we work across every area of cancer – from prevention and early detection, through to end-of-life care. We make a positive impact for people affected by cancer every day: investing in life-saving and life-changing research; providing practical, financial and emotional supports; and driving improvements in public cancer services. 

If you enjoy working at a fast pace and have strong organisational skills; are passionate about our cause, this role is for you. Join us to change the lives of people affected by cancer in Ireland. What you’ll do As Volunteer Management Administrator you will ensure that all volunteers enjoy a consistent and well-managed experience with the Society and will be a champion for volunteers and volunteering in the Society. 

You will also play a key role in Garda Vetting projects within the society including In-Person Validation and Re-vetting. 

Volunteers are essential to everything we do in the Irish Cancer Society and we are committed to providing the best possible volunteering experience to everyone who dedicates their time to us. 

Key duties and responsibilities:

Garda Vetting 

• Act as the Liaison Person for Garda Vetting within the Irish Cancer Society, managing the full vetting process for volunteers.
• Co-ordinate the administration of Garda Vetting applications including data entry, submission, monitoring and follow-up ensuring accuracy and confidentiality at all times
• Co-ordinate the in-person validation vetting of all new volunteers on a nationwide basis
• Co-ordinate the re-vetting of volunteers on a nationwide basis.
• Maintain up to date records of all Garda Vetting activity in line with NVB requirements and the Society’s Data Protection Policy. Volunteer engagement
• Provide volunteers with an excellent experience, as the first point of contact for volunteers during the recruitment process and as a continued support throughout their journey with the Society
• Develop and collate reports as required
• Answer general queries relating to volunteering, from volunteers and staff contacts
• Assist with special projects as required, or self-determined, to enhance the overall volunteer experience
• Assist in the development of new tools and templates for volunteer management in the Society. Process administration and improvement
• Effectively administer the volunteer recruitment processes, including Garda Vetting, ensuring volunteer candidates are kept up to date
• Identify ways to improve and streamline volunteer processes and, with the support and guidance of the Volunteer Manager and team, implement changes
• Proactively seek and gather feedback from volunteers and staff about the volunteer experience and process and share with the team
• Generate and update draft templates, process documents and guides to volunteering processes to a high standard. 

Record Keeping and Reporting 

• Keep up to date records of applications received for each role and keep records updated throughout the recruitment process.
• Maintain accurate and up to date records of volunteers and prospective volunteers on MS Dynamics CRM
• Prepare reports and provide status updates annually, monthly and as required
• Maintain confidentiality at all times, and ensure rigorous compliance with the General Data Protection Regulations (GDPR) Communication and teamwork
• Maintain the volunteer enquiries inbox, ensuring all queries are responded to in a timely manner and escalate queries as needed
• Communicate effectively with staff contacts and provide them with support to enable a great volunteering experience
• Provide administrative support to the Volunteer Management Team in a timely, efficient, professional and confidential manner.
• Work with the team on projects and initiatives to enhance the volunteer experience. 

Who you are:

• An effective and engaging communicator: you will have excellent and engaging communication (verbal and written) and interpersonal skills, with an ability to build relationships with a wide range of people.
• Organised and efficient: you will be highly organised and efficient in your work, with a strong attention to detail and ability to work effectively to deadlines
• Adaptable team player: you will work flexibly and collaboratively within your direct team and with colleagues across the organisation
• Technology savvy: you will have a high level of proficiency in the MS Office suite, and experience of working with databases, as well as using technology to support internal processes
• Curious and proactive: you will be interested in volunteering and keen to develop and grow your skills, in a supportive environment. You will be proactive about identifying opportunities to improve the volunteer experience. 

Qualifications and experience 

You will have experience working in a fast-paced administrative role, with direct patient or client contact. The Society measures experience based on the quality of the experience obtained, rather than in time passed and welcomes applicants at all stages of their career.

Experience in an administrator role, in any sector, preferably working in a cross-functional area. 

Experience (paid or voluntary) in engaging with volunteers, or in being a volunteer, is an advantage but not essential. The successful candidate will however have a genuine interest in volunteering and understand the needs of volunteers and the importance of volunteering to the Society.

High level of proficiency in database management, with experience with Microsoft Dynamics CRM an advantage.

High level of proficiency in Microsoft Office Suite General 

All employees are required to be aware of their responsibilities towards health and safety and to adhere to fire regulations. 

The Irish Cancer Society operates a no-smoking policy and the post holder must not smoke in the office or when on Society business outside the office. 

The closing date for applications is Thursday 5 March 2026 

Please note all CVs are logged through a third-party system for processing The Irish Cancer Society is an equal opportunity employer. We celebrate diversity and are committed to building an inclusive environment for all employees. We know that the more inclusive we are, the better our work will be.

Some of our benefits: 

• 23 days Annual Leave a year or Pro Rata equivalent, plus public holidays, Good Friday and Christmas Eve (if it falls on a working day)
• Service Days - Additional days awarded to reflect long service with the Society.
• Sick Pay Scheme (following Probationary period)
• Flexitime
• Defined Contribution Pension Scheme - new starters will join the pension from the date of commencement of employment with the Society. The current contribution rate ranges from a contribution of 3%, 5% or a maximum of 8% of basic salary.
• Group membership for VHI and HSF (health plans)
• Bus/Rail Ticket Scheme and Cycle to Work Scheme
• Death In Service Benefit (from commencement of employment)
• Paid Family Leave (Maternity, Paternity, Adoptive, Force Majeure and compassionate Leave)
• Learning and Development Programmes
• Educational Assistance (Study and Examination Leave)
• Employee Assistance Programme (EAP)
• Optional Flu vaccine provided.