On-Site Programme Support – Independent Contractor (Part-Time)

Fáilte Isteach – Citywest Transit Hub

We are seeking a part-time on-site support staff member to assist with the delivery of our conversational English programme at Citywest Transit Hub.

This role supports a volunteer-led, learner-focused programme working with adults seeking international protection. It is a practical, people-facing role, with a strong emphasis on creating a welcoming, well-organised and supportive learning environment.

About Fáilte Isteach

Fáilte Isteach is a national programme of Third Age, supporting migrants and refugees to build confidence in conversational English through informal, community-based learning. The programme is volunteer-led and focused on everyday communication, social connection and inclusion.

This is a practical, people-focused role that plays an important part in supporting connection, confidence and everyday communication for learners.

Key Details

• Hours: 8 hours per week 
• Schedule: Tuesday & Wednesday mornings (9.30am–1.30pm) 
• Duration: 12-month contract (1 May 2026 – 10 April 2027, aligned with programme delivery of 45 weeks + 2 weeks training and set up in early May. Full details of timeline listed below.) 
• Location: Citywest Transit Hub (on-site) 
• Fee: €13,800 (contract) 
• Contract Type: Independent contractor (self-employed) 
• Expenses: This fee is inclusive. Travel and subsistence are not covered.
• Reporting to: Fáilte Isteach Project Lead 
• Support: The role is supported by the Fáilte Isteach staff team 

Note: This is a contract for services. The successful candidate will be responsible for their own tax, PRSI and statutory obligations.

Role Overview

This role provides on-site support for programme delivery across two mornings per week. You will play a key role in welcoming learners, supporting registration, and ensuring classes run smoothly and safely.

Key Responsibilities

• Support learner registration and sign-in, including term-based enrolment 
• Act as a first point of contact for learners on-site 
• Support the smooth running of classes, including room setup and coordination 
• Provide on-site supervision during class delivery 
• Assist with informal learner grouping (with guidance) 
• Support a welcoming, inclusive and respectful environment 
• Liaise with volunteers and Fáilte Isteach Citywest Project Lead 
• Support attendance tracking and basic record-keeping 
• Be aware of and support safeguarding and referral processes (training provided) 
• Provide end-of-term reports to Citywest Project Lead periodically (templates provided)

Person Specification

We are looking for someone who:

• Is reliable, organised and comfortable working independently on-site 
• Has strong interpersonal and communication skills 
• Is warm, approachable and culturally sensitive 
• Can manage a busy, people-facing environment calmly 
• Has experience in community, education or support settings (desirable) 
• Is comfortable working in a diverse and dynamic environment 

Term schedule and timelines (w/c)

• 4 May - 11 May 2026 (initial class set up and coordinator training)
• 18 May - 22 June 2026 (6 weeks) 
• 29 June – 3 August 2026 (6 weeks) 
• 2-week break 10 August & 17 August 2026 
• 24 August - 28 September 2026 (6 weeks) 
• 5 October - 9 November 2026 (6 weeks) 
• 16 November - 14 December (5 weeks) 
• 2-week break 21 December & 28 December 2026 
• 4 January - 8 February 2027 (6 weeks) 
• 15 February - 22 March 2027 (6 weeks) 
• 1-week break 29 March 2027
• 5 April  – 26 April 2027 (4 weeks)