About BUMBLEance

BUMBLEance is Ireland’s only dedicated Children’s Ambulance Service. We make a difference by empowering the thousands of families unable to access their child’s healthcare by providing nationwide journeys in a safe, caring and fun environment, completely free of charge. 

At BUMBLEance, our heroes wear seatbelts – not capes. Our dedicated drivers operate a fleet stationed across the country, offering personal, local support to every family that travels with us. Each vehicle offers a break from the outside world with sensory lighting, child-friendly decor, entertainment and space for parents and siblings.

By offering these door-to-door journeys, we reduce the worry and anxiety parents carry. Without the stress of managing comfort, parking, tolls and logistics, BUMBLEance lets parents take a back seat to focus on what they do best: care for their child. 

The Role

We are seeking a dynamic and experienced Service Delivery Manager to oversee our nationwide fleet of specialist children’s ambulances and lead our team of drivers and fleet coordinators. This is a critical leadership role responsible for ensuring our vehicles are safe, reliable, and road-ready.

You’ll be responsible for the day-to-day management of our services, driving operational excellence, and ensuring that every child’s journey is safe, caring and fun.

Key Responsibilities and Duties

Services Management

• Oversee daily operations of our 15-vehicle fleet across Ireland.
• Ensure vehicles meet all safety, compliance, and maintenance standards.
• Liaise with service providers and garages for repairs, inspections, and servicing.
• Manage onboard technology systems for diagnostics and reporting.
• Maintain onboard service provisions.

Team Leadership

• Lead, mentor, and support a team our team of drivers and fleet coordinators.
• Manage rosters, holiday scheduling, and driver coverage for all regions.
• Handle driver queries, challenges and ensure morale stays high.

Data & Systems

• Use Acetech vehicle management system to monitor and analyse fleet performance.
• Maintain detailed vehicle logs, compliance documentation, fuel reporting, and journey data.
• Provide regular fleet performance reports to the General Manager.

Hospital Coordination & Relationships

• Act as a key liaison between BUMBLEance, hospitals, hospices, and family contacts.
• Ensure pickups and drop-offs are well-planned and executed smoothly.
• Work closely with bookings team to ensure journey plans are accurate and efficient.

 Fleet Design & Delivery

• Play an active role in the design, fit-out and delivery of new vehicles.
• Liaise with conversion partners and medical equipment suppliers.
• Provide insight and feedback on how to improve the child and family experience onboard

Key Skills and Competencies

Essential Skills & Experience

• 3+ years’ experience in a similar role.
• Proven experience managing a team.
• Category C1 driving licence.
• Strong working knowledge of vehicle compliance, safety, and preventative maintenance.
• Excellent problem-solving, organisation, and leadership skills.
• Comfortable using fleet management software and analysing data.

Personal Qualities

• Empathetic and child-centred — you believe in our mission.
• Calm under pressure with a proactive approach to challenges.
• A natural people-person who leads with kindness and clarity.
• Passionate about logistics with a sharp eye for detail.

Perks of the Job

• Be part of a mission-driven, heart-led organisation.
• Hybrid working model (mix of Dublin office and remote work).
• Opportunity to make a real and lasting impact on families across Ireland.
• Work with a warm and collaborative team.
• Training and development opportunities.

Applicants must demonstrate in their CV how they meet the criteria as short-listing will apply.  Please upload a cover letter with your CV

Closing Date - Applications must be received on or before 26th January 2025 - an earlier closing date may be invoked depending on responses received.

Role is subject to satisfactory references from 2 persons.

The Saoirse Foundation is an equal opportunities employer, all employment is decided on the basis of experience, qualifications, merit, and business need.

We put the happiness, delight and well-being of children first in everything we do.