Part Time Receptionist, 16 Hours Per Week

Key Responsibilities:

The successful candidate will be responsible for, but not limited to, the following duties:

Reception Duties:

• Staff the reception during the following core hours ensuring a prompt and professional reception handover from 17:00 until closing at 20:00 hrs. (16 hours per week)
  • Tuesday, Wednesday, and Thursday: 5:00 p.m. – 8:00 p.m. (3 hours per evening)
  • Saturday: 9:00 a.m. – 4:00 p.m. (7 Hours)
• Greet DRCC service users and accurately update their status on the DRCC CRM system.
• Answer all incoming calls and log them in the DRCC CRM system.
• Comply with all DRCC GDPR policies and procedures.
• Respond to general information queries and provide appropriate guidance.
• Ensure effective handover of reception duties during breaks or shift changes, including full updates on appointments, visitors, and required actions.
• Maintain a clean, professional, and welcoming reception area; ensure all marketing and support materials are current and well-stocked.
• Log and relay messages to relevant staff members, including therapists, while maintaining confidentiality and discretion.
• Record and track all incoming and outgoing correspondence, including post, couriers, and hand-delivered items, in accordance with established procedures and GDPR regulations.
• Processing of stationery orders and house maintenance requests.
• Update the procurement register in line with the Centre’s procurement policy.
• Provide cover for annual leave and/or sick leave as required

Training will be provided on all DRCC policies & procedures. 

Person Specification:

• Essential Requirements:
• Strong interpersonal and communication skills.
• Ability to manage sensitive situations with empathy, professionalism, and confidentiality.
• Excellent attention to detail and organisational abilities.
• Ability to learn and use CRM and administrative systems (training will be provided).
• Ability to work independently and as part of a team.
• Experience of reception duties.
• Experience in Microsoft Office (Word, Outlook, Teams)
• Commitment to the mission and values of DRCC.

What we offer:

Salary: €14,716 Per Annum

Pension: Immediate entry on joining

Annual Leave 9 Days Per Annum

Access to:  Bike to work scheme

Access to:  Travel Tax Saver scheme