Based at: The primary base for the position will be in our HQ at Old Connaught Avenue, Bray, Co Wicklow. As part of our strategic growth, we are relocating to Belfield House, Kilpedder, Co. Wicklow within a timeframe of 2 to 4 years. This role will immediately operate across both locations in preparation for and in support of this move.

Contract Type: Part-time Permanent, 19.5hr week (Monday to Friday, working pattern negotiable)

Position Goals: The QQI Student Liaison & Training Programme Administrator will support the effective delivery, administration, and quality assurance of QQI-accredited training programmes

Key Duties and Responsibilities

Administration Management

• Manage student applications and admission process including all pre application enquiries
• Liaise with the accounts department re: student invoicing and payments
• Enrol students onto the Moodle (LMS) Learning Management system portal and provide them with technical guidance as required
• Manage Moodle course content which includes but is not limited to module tutor content, assignment/project briefs and results processing
• Process student final results via the QQI (Quality Qualifications Ireland) QBS certification portal
• Issue students with their QQI certificate as well as Festina Lente programme certificate.
• Manage the volunteer database, source new volunteers and manage the volunteer timetable per module where practical sessions are used.

Programme Quality Assurance Management

• Manage the PEL (protection of enrolled learners) insurance
• Maintain programme and student master files and amend course content documents when needed
• Prepare the required information in support of the Academic Committee meetings
• Ensure that the programmes are run in accordance with our validation criteria and Festina Lentes Quality Assurance Manual

Student Liaison, Support and Learning Experience

• Act as first point of contact for current and past students
• Provide clear information and guidance to students throughout their learning journey
• Support students with additional needs in line with Festina Lente and QQI’s inclusion and equality policies
• Manage student communications (Moodle Messages, phone, in-person) in a professional and supportive manner
• Ensure that the learning facility and learning equipment are prepared in advance of each programme module

Stakeholder Engagement (internal and external)

• Building and maintaining excellent working relationships with colleagues, students, course facilitators
• Liaising with volunteers as required for practical elements per modules
• Liaising with the external assignment /assessment markers.
• Liaising with the external QQI authenticators as part of the final assessment processes
• Participate in QQI revalidation and new course application process

Tutor & Guest Speaker Support

• Liaise with tutors regarding student attendance, assignments/ assessments, and programme delivery
• Support tutors with administrative and documentation requirements
• Coordinate communication between students, tutors, guest speakers to ensure smooth programme management

Programme Marketing

• To support the development of marketing ideas and promoting programmes based on programme feedback,
• Liaising with the Social Media coordinator re: Programme promotion

Seminar and Event Management

• To support the QQI Programme Manager with organising seminars and education events related to the Equestrian and Social Therapeutic horticulture programmes

Training and Development

• Attending all designated training workshops as it pertains to skills development
• Active participation in team and staff meetings

Health & Safety

• Complying with the Health & Safety requirements of the organisation and current legislation.

Other Duties

To undertake any other reasonable duties which may be assigned by the QQI Programme/Operations Manager