Are you a passionate HR professional looking to make a real difference? At MQI, we believe in supporting people with dignity and compassion, and that starts with the support we provide to our employees. As a People & Culture Generalist, you’ll play a vital role in fostering an inclusive, values-driven workplace where every team member feels supported, valued and connected to our mission.

This is more than just a HR role, it is an opportunity to do meaningful, impactful work in a dynamic and purpose-led environment. You’ll be involved in a wide range of People & Culture activities, with a particular focus on supporting the Employee Relations Manager in day-to-day operations. 

Your role will also contribute to key HR functions such as employee engagement, compensation & benefits equality, diversity and inclusion (EDI), and culture-building initiatives. If you are someone who values purpose as much as professionalism and thrives in a collaborative, mission-focused setting we’d love to hear from you. 

Here is how you will contribute: 

• Act as a key point of contact for employees across the organisation, responding to queries and providing clear, consistent guidance on policies and procedures. 

• Maintain up-to-date and accurate employee records across HR systems, and generate reports on key HR metrics such as turnover, absence, and engagement to support data-driven decision-making 

• Support with and coordinate key employee lifecycle activities such as remuneration and exit processes to ensure a consistent and supportive employee experience. 

• Support performance management across the organisation, guiding managers on conducting effective reviews, delivering constructive feedback and addressing underperformance appropriately. 

• Work closely with the Employee Relations Manager to advise managers on employee relations issues, including disciplinary processes, grievances, conflict resolution, and leave entitlements (e.g., maternity, sick leave, parental leave). 

• Interpret and apply organisational policies and procedures to a range of employment matters, ensuring alignment with Irish employment law, EU directives, and organisational strategy and values. 

• Conduct exit interviews, identify themes and trends, and provide regular reports with recommendations to improve retention and engagement. 

• Partner with line managers and other internal stakeholders to proactively manage HR activities that support organisational and employee development goals. 

• Play an active role in cultivating a positive employee relations environment, helping to prevent and resolve workplace issues before they escalate. 

• Coordinate the collection and consolidation of HR data and metrics from across the team. 

Essential criteria: 

• Minimum 3 years relevant HR experience 

• Strong communication and interpersonal skills: The ability to effectively communicate with employees at all levels, build rapport, and mediate conflicts. 

• Problem-solving skills: The ability to identify problems, analyse situations, and develop effective solutions. 

• Organisational skills: The ability to manage multiple tasks and projects simultaneously and maintain accurate records. 

• Knowledge of employment law and HR best practices: A solid understanding of relevant legislation and HR policies. 

• Experience with HRIS (Human Resources Information Systems): Proficiency in using HR software and tools. 

• Ability to work independently and as part of a team: The ability to take initiative, work autonomously, and collaborate effectively with colleagues. 

Desirable: 

• Diploma or Degree in HR, Employment law, Business or related field 

• CIPD Membership (Associate or above) 

• Experience managing sickness absence cases, including occupational health referrals 

• Experience supporting Employee Relations processes 

• Experience developing policies and procedures