Information and Support Centre Manager - Job Description

Role Summary: Reporting to the Director the Information and Support Centre Manager will be responsible for managing the centre on a day-to-day basis and leading and coordinating MRCI’s casework with migrant workers and their families. 

Key Duties and Responsibilities

• Manage and coordinate the provision of information and support to migrant workers through MRCI’s Information and Support Centre.
• Coordinate and develop MRCI’s Case Management System and produce regular reports.
• Ensure funder requirements are met in the delivery of this work and create and provide timely reports to funders.
• Manage an effective internal and external referral system.
• Document trends and issues in the Information and Support Centre to develop advocacy strategies to feed into policy development.
• Support and supervise a team of 3-4 caseworkers.
• Provide casework support directly to migrant workers and their families.
• Provide training and supports externally to relevant organisations and internally to project teams and action groups.
• Represent the MRCI at events and on relevant structures and engage effectively with a variety of stakeholders.
• Participate as a part of MRCI’s senior management team and contribute to organisational development.

Person specifications

Essential:

• A relevant third level degree or equivalent qualification.
• Minimum 5 years relevant experience.
• Demonstrated experience in casework, advocacy and support.
• Proven experience in a management, coordination or supervision role.
• Demonstrated understanding of immigration and employment law and policy
• Proven ability to build and maintain relationships with stakeholders, policymakers, media and partner organisations.
• Ability to think strategically and problem solve.
• Ability to work in a diverse, multilingual and intercultural context.
• Strong written and verbal communication skills.
• Strong commitment to tackling injustice, anti-racism and advancing migrant worker rights.

Desirable

• Familiarity with government policies, legislative processes and advocacy methods relevant to migrant rights in Ireland and the EU.
• Knowledge of Ireland’s immigration and employment permit systems and anti-trafficking legislation.
• Demonstrated experience in researching, writing, and reporting on successful funding applications.
• Experience in campaigns, organising and/or community work. 

Salary and Benefits

• Salary guideline for this role is €57,000 – €62,000 based on experience
• Full time 5 days, 35 hours per week with some flexibility on working hours
• Office based role with an option to work from home on Friday
• 25 days annual leave
• A diverse working environment with flexible and supportive working arrangements
• Pension contribution of 5% of salary to a PRSA
• Employee Assistance Programme to support staff well-being and personal development