We are seeking a compassionate, detail-oriented Donor Care & Fundraising Support Officer to join our small, friendly fundraising & communications team on a full-time basis. This person will play a key role in ensuring an excellent experience for our donors through timely and accurate processing of donations, maintenance of donor records, and supporting fundraising activities with efficient administrative support. The Donor Care and Fundraising Support Officer role offers an excellent learning opportunity for a driven and motivated individual with a desire to develop a career in fundraising and the not-for-profit sector.

You will be required to, 

Donor Support & Communications 
• Respond to donor enquiries by phone, email, and post in a professional, empathetic, and timely manner 
• Send acknowledgements, thank you letters, and receipts for donations 
• Help maintain strong relationships with existing supporters through warm and personalised communication 

Data Management & Reporting 
• Accurately record donations and supporter details using our CRM 
• Manage recurring donations and direct debits, liaising with finance as needed 
• Generate reports to support donor stewardship and fundraising campaigns 

Fundraising & Campaign Support 
• Assist in the preparation and delivery of fundraising mailings (postal and email) 
• Support donor engagement events and community fundraising activities when required 

General Administration 
• Maintain organised filing systems (digital and paper-based) 
• Liaise with suppliers and service providers (e.g. printers, mailing houses) 
• Perform other administration duties relevant to the role and team

About you – essential requirements
•Previous administration or customer service experience
•Proficient in Microsoft Office applications
•Experience in working with CRM systems
•Excellent interpersonal and communication skills
•Experience of working to tight deadlines
•You will have a positive, flexible, and caring attitude
•Basic knowledge of GDPR as it relates to supporter data
•Strong attention to detail and ability to handle confidential information.

Desirable requirements 
• Experience of working in the not-for-profit sector 
• Experience of working with volunteers 
• Full driving licence and access to a car 
• Working knowledge of Salesforce CRM 

Our benefits 
• Training allowance 
• 20 annual leave days (plus 5 discretionary company days) 
• Option to avail of the charity’s Hospital Saturday Fund health cash plan on successful completion of probation 
• Option to join Company Pension Scheme on successful completion of probation 
• Canteen facilities 
• Free car parking 
• Bike to work scheme 
• EAP