Job description and person specification  

Salary & Benefits

• Annual Salary: €30,000 – €40,000, commensurate with experience
• Contract Type: Permanent (subject to ongoing funding)
• Leave Entitlement:
  • 29 days per year (inclusive of annual leave, 4 company days and 1 wellbeing day)
  • Public holidays
• Pension: Defined contribution pension scheme with employer contribution of 5%
• Working Arrangements: Hybrid working available
• Wellbeing Support: Access to an Employee Assistance Programme (EAP)

Reporting & Location

• Reporting to: Head of Operations  
• Office Location: Carmichael House, 4 Brunswick Street Nth, Dublin, D07 RHA8
• Working Arrangements: Full Time

Role Purpose

The Corporate Services Officer provides administrative, operational, and corporate services support across the organisation. The role supports the effective day-to-day functioning of MHR, including facilities, IT and systems coordination, compliance, finance administration, and project coordination.

Working closely with the Head of Operations, CEO, and wider team, the post-holder supports strong organisational systems, information flow, and compliance with statutory and funding requirements.

Key Responsibilities

  1. Governance, Compliance & Policy Support

• Provide administrative and secretariat support to governance structures, including Board and committee meetings
• Support AGM preparation, documentation, and follow-up actions
• Assist with compliance activities, including the preparation and submission of lobbying returns in line with statutory requirements
• Maintain governance and compliance registers, records, and supporting documentation
• Support the updating, maintenance, and implementation of organisational policies, procedures, and process documentation

  2. Corporate Administration, Facilities & IT Coordination

• Coordinate and organise meetings, events, and internal forums, both online and in person
• Prepare and circulate agendas, papers, and documentation in advance, and minute meetings where required
• Manage day-to-day office and facilities administration, including IT, telecommunications, health and safety coordination, office supplies, mail, and equipment, liaising with external providers as required
• Manage systems for processing telephone and email enquiries
• Arrange travel and accommodation for staff, Board members, volunteers and associated personnel when required.
• Provide administrative support to the Head of Operations and CEO as needed.

  3. Systems, Information & Records Management

• Maintain organisational information systems, including CRM (Salesforce), Dropbox, and electronic filing systems
• Coordinate system access, user permissions, and basic user support, escalating technical issues as appropriate
• Ensure accurate data entry, document control, version management, and record-keeping
• Support consistent use of organisational systems, templates, and tools
• Collate and process data to support internal monitoring, KPIs, and external reporting
• Assist with the preparation of reports, documents, and presentations 

   4. Finance Administration

• Process invoices, expenses, and payments in line with organisational procedures
• Manage invoice preparation and tracking to support timely payment and reporting
• Prepare and reconcile membership fees and related income
• Provide administrative finance support for projects, events, training, and workshops
• Issue invoices and receipts for training, workshops, and services provided

• Assist with the administration and organisation of fundraising and income-generating activities

  5. Project & Operational Support

• Provide administrative and coordination support across the lifecycle of MHR projects
• Assist with project task plans, trackers, and follow-up actions
• Support teams in monitoring project budgets, tracking actual and forecast costs
• Maintain project documentation and support the development of project tools and resources

    6. Monitoring, Reporting & Organisational Projects

• Collate reports and information for the Senior Leadership Team (SLT)
• Provide administrative support to organisational initiatives and cross-team projects

   7. General Responsibilities – Supporting Strategic Goals

• Contribute to the delivery of MHR’s overall strategic objectives
• Ensure all work aligns with data protection (GDPR), equality, diversity, and anti-discriminatory practices
• Participate in relevant training and development opportunities as agreed with the Head of Operations
• Undertake other reasonable duties as assigned by the Head of Operations and/or CEO
• Maintain awareness of Health, Safety, and Welfare risks in the workplace and report concerns appropriately

Requirements

Essential

• Relevant Third Level qualification (e.g., Degree) or equivalent
• 1- 2 years’ experience in a similar role, preferably in the not-for-profit sector
• Strong communication and interpersonal skills, with experience engaging effectively at multiple levels within an organisation
• Exceptional verbal and written communication skills
• Excellent organisational skills, with the ability to prioritise tasks, meet deadlines, and maintain a high standard of work
• Strong attention to detail and results-oriented approach
• Self-motivated, proactive, and able to work independently on own initiative, while contributing effectively as part of a team
• Ability to represent the organisation professionally in internal and external interactions
• Experience working independently and collaboratively within an organisational or corporate services environment
• Awareness of confidentiality, data protection, and compliance requirements (e.g., GDPR)

Desirable

• Experience with Salesforce or similar CRM system
• Familiarity with project management tools and approaches
• Understanding of finance and governance procedures within the not-for-profit sector

Terms and conditions:  

• This is a permanent contract, subject to ongoing funding and satisfactory completion of a probationary period.
• 37 hours per week, full-time, Monday to Friday