Role overview 

The Compliance & Project Officer supports the delivery of the organisation’s planned maintenance, statutory compliance and asset investment programmes. 

Working under the direction of the Planned Maintenance Manager, the post holder is responsible for coordinating compliance servicing programmes, supporting planned maintenance projects, maintaining accurate asset and compliance records, and ensuring documentation and certification are captured and monitored. 

The role provides operational support to ensure that statutory safety obligations, property compliance requirements, and planned maintenance programmes are delivered effectively and evidenced appropriately.

Responsibilities 

Compliance Programme Coordination 

• Support the delivery and monitoring of statutory servicing and compliance programmes across the organisation’s property portfolio.
• Maintain compliance tracking systems for key safety programmes including but not limited to fire safety systems servicing, electrical testing, gas safety inspections, water hygiene and legionella control, lift servicing and inspections, and emergency lighting testing.
• Track servicing schedules and ensure inspections and certifications are completed within required timescales.
• Follow up and regularly meet with contractors and service providers to ensure certification and documentation are received and stored appropriately with works completed to a high standard.
• Implement improvements wherer necessary through consultation and approval form the Planned Maintenance Manager.
• Escalate compliance risks, overdue inspections or certification gaps to the Planned Maintenance Manager.

Planned Maintenance & Project Support 

• Assist in coordinating, implementing & completing planned and cyclical maintenance programmes and projects across the property portfolio.
• Support the delivery of planned works programmes including upgrades, lifecycle replacements and compliance improvement project works.
• Assist with project administration including work scheduling, contractor coordination, programme tracking and documentation management.
• Monitor progress of works and provide updates to the Planned Maintenance Manager.
• Support site inspections where required to monitor progress and completion of works.
• Assist with the compiling of procurement contracts for tender & act as contract administrator for the organisation. In relation to Planned & Compliance works.

Asset & Compliance Data Management 

• Maintain accurate compliance records within asset management systems.
• Assist with updating the asset register, compliance registers and certification records held within the HMS (Housing Management System).
• Support the management and organisation of documentation relating to property compliance and planned works.
• Assist with stock condition survey data collection and information management and programming. 

Reporting & Assurance 

• Prepare compliance and planned maintenance reports for the Planned Maintenance Manager.
• Track key performance indicators relating to compliance servicing and planned works delivery.
• Support preparation of reports for senior management and regulatory reporting requirements.
• Maintain audit-ready records and evidence for compliance inspections. 

Contractor & Service Provider Coordination 

• Liaise with contractors and service providers to arrange servicing, inspections and planned works.
• Ensure contractors provide appropriate certification, documentation and completion reports.
• Assist in monitoring contractor responsiveness and service delivery. 

Health, Safety & Compliance 

• Support the organisation’s commitment to safe and compliant housing and property assets.
• Assist in ensuring all property-related compliance obligations are monitored and recorded.
• Support implementation of health and safety standards within maintenance and compliance programmes. 

General Responsibilities 

• Work collaboratively across the organisation using a “one team” approach.
• Support the wider Asset & Facilities team as required.
• Undertake other duties appropriate to the role as required. 

Experience required 

Essential 

• Experience in property compliance, facilities management, housing maintenance or construction administration.
• Understanding of statutory property compliance requirements (fire, electrical, gas, water hygiene etc.).
• Strong organisational and record management skills.
• Ability to track multiple programmes and deadlines.
• Experience maintaining compliance documentation or asset data systems.
• Strong communication and coordination skills. 

Desirable 

• Experience working in housing, social housing, or property asset management.
• Experience supporting maintenance or capital works projects.
• Knowledge of asset management systems or property compliance software.
• Understanding of regulatory requirements within housing or property management.