Operations Officer

Exchange House Ireland National Travellers Service is the largest front line Traveller specific service in Ireland.  We are an organisation of Traveller and non-Traveller people working together to provide services to Traveller families, and Traveller young people and children and Traveller men and women, many of whom are in crisis.  We pride ourselves in working with some of the most marginalised members of the Traveller community. 

We are a multi-disciplinary service provider offering Family Support and Crisis Intervention Services, Children and Young Peoples’ Services, Addiction Services, Mental Health and Suicide Prevention Services and Education and Training Services to members of the Traveller community in the Dublin area. We also deliver various national services through training, provision of expertise and partnerships with other organisations providing services to Travellers in Ireland.

Exchange House Ireland now wishes to recruit an

Operations Officer

Part-time (optional contract hours, between 18-21 hours); 3-Year Contract

Job Description

Outline of the position

• To be the main point of contact within the organisation for all operational matters, especially in the areas of:
• Facilities;
• Information Technology
• Health and Safety
• Communications

Reporting to

• Finance Manager
• Working closely with Administration Team of Receptionist, Cleaner and associated CE Scheme Staff

Main duties

Facilities

• Review space and facilities on an ongoing basis to ensure building is running efficiently
• Responsibility for building maintenance including procurement, and the management of and liaising with building contractors and service people
• To liaise withall staff and building users toensure the smooth running of the building
• Role holder will be a designated key holder and emergency contact for the premises, including receiving out of office calls 

Information Technology (IT)

• Responsibility for IT across the organisation
• Liaise with the organisation’s external IT support contractor
• Ensure software/systems, including anti-virus software, are updated appropriately
• Maintain an IT inventory for the organisation 

Health and Safety (H&S) 

• Responsibility for health and safety across the organisation, including fire safety
• Role holder will be the H&S Officer for the organisation
• Role holder will be the Head Fire Officer for the organisation 

Communications

• Responsibility to maintain and update the organisation’s communication pathways
• Responsibility for the overall brand and image of the organisation across all services and communications
• Developing, maintaining and updating a stakeholder contact system
• Role holder will be the GDPR Compliance Officer

Other Duties

• To uphold the ethos of Exchange House Ireland, which operates accordingly to the principles of Community Development
• To attend relevant internal and external training
• Provide cover for other members of staff when required
• To take on other tasks and duties that will further develop the aims and objectives of Exchange House Ireland as requested by the Finance Manager, CEO and Board of Management Directors

Exchange House Ireland are open to offering training, in any areas of the role’s duties, to support the successful candidate in the role

Person Specification

The ideal candidate should have

• Either:
• A relevant qualification at minimum QQI Level 5, for e.g. Certificate in Administration, Business Administration, Finance, Computerised Accounts or similar qualification; or
• At least 3 years’ proven work experience in a similar role, in e.g. office management, operations, or administration.
• Information Technology skills and experience with Microsoft Office.
• An understanding of Health and Safety
• An understanding of GDPR
• Ability to communicate effectively with people and provide information using a range of communication methods including social media and newsletters

Terms and Conditions

Based in

• Exchange House Ireland’s offices on Great Strand Street, Dublin 1, D01 WC97
• This is an on-site based position, with limited options for working from home

Hours of work

• Optional contractual hours of between 18 and 21 hours net per week
• Emergency key holder responsibilities may require work outside of these hours

Salary

• 3-Year Contract
• The salary will be as per the HSE’s Clerical Grade IV scale [March 2023] (€35,256 – €51,206, pro-rata), commensurate with qualifications and experience

How to apply

If you feel you are a good fit for Exchange House Ireland and would enjoy working with us, please send your application to hr@exchangehouse.ie with the subject line ‘Operations Officer Application’.

• Your application must include a cover letter and up-to-date CV combined and sent in one document
• Please keep your cover letter to a maximum of one page. In your cover letter, include:
  • Why you feel you are a good fit for this role with Exchange House Ireland; and
  • Details of your relevant experience. 

More information is available on https://www.exchangehouse.ie/positionsvacant.php or by calling the Personnel Department on 01 872 1094

Closing date for receipt of applications is 5pm Friday the 17th of October 2025.

This position is supported with funding from the Health Service Executive (HSE) Social Inclusion Section

• This job description is intended to provide a general overview of the responsibilities and requirements of the position. It may be subject to change based on the organisation's needs and the evolving nature of the role
• Exchange House Ireland is an Equal Opportunities Employer
• Applications from members of the Traveller community, with relevant qualifications, are especially welcome.
• All positions in Exchange House Ireland are subject to Garda Vetting and full reference checks
• All positions in Exchange House Ireland are subject to ongoing funding
• All applicants must have the eligibility to work in Ireland.