Barnardos Webinar: Dealing with Difficult Calls - 23rd September 2021 10am-1pm
The aim of this webinar is to provide participants with a space to explore a range of caller presentations, the factors that shape an individual’s reaction to stress and effective strategies to use when taking calls. The webinar is suitable for anyone who takes calls from service users or members of the public as part of their role in the social care, childcare, education, youth and vulnerability sectors.
Fee: €50