Service Manager – Oaklodge

Job Title: Emergency Accommodation Service Manager – OaklodgeReports to: Regional Managers

Location: Oaklodge, Clare St, Limerick City Contract: Maternity Cover – 8 months , start date 1st December 2025

Salary Details: €54,700

Job Purpose:

The Service Manager will oversee the day-to-day management and operation of Oaklodge Emergency Accommodation provision in accordance withMid West Simon Communities appropriate guidelines, policies & procedures and in line with best practice.

The manager is required to establish and maintain an appropriate atmosphere conduciveto the welfare and well-being of those accommodated, to motivate and lead a professional team of staff, and to liaise effectively with other voluntary and statutory agencies. There will be a strong focus on supporting people to exit homelessness in the shortest possible timeframe. Thepost holder will lead and motivate a team of staff, volunteers, and CE Workers, ensuring that the service provided through Mid West Simon Community is high quality, and responsive to the needs of Individuals accessing the service. The post-holderwill promote the Mid West Simon Community’s vision, principles, and objectives.

Main Duties & Responsibilities:

Staff management

• To lead and motivate staff and volunteers, including student placements, CE staff and promote trauma-informed principles throughoutthe service.
• To manage the service’s annual budget and participate in quarterly budget review meetingwith the Regional Managers and the Financial Controller.
• To liaise with supervisors to set clear objectives and performance targets and to regularly monitor performance against thesetargets, including regular supervision and appraisals.
• To manage the use of PASS and other databases.
• To build relationships within private rented sector, Approved Housing Bodies and LocalAuthority in order to secure swift move-on and appropriate accommodation for individuals.
• To ensure adequatestructures and systems of formal and informal staff support are maintained.
• To establish good communication structures.

Service Management

• To develop an innovativeservice that meets the requirements as set out by key stakeholders and Mid West Simon Community.
• To ensure NQSF are implemented at all levels of service delivery.
• Liaise with key stakeholders and identify any gaps and blocks in service provision.
• Conduct regular reviews of the service to ensure that the project achieves the targets set out in relation to the performance indicators and standards for the service.
• To define and continually review the role of the service.
• Manage the service in an effective and efficient wayensuring thatindividuals are familiar with and are complying with the occupancy agreement.
• Engage with thelocal community and operate Mid West Simon Community’s Good Neighbour Policy is always in operation and provides positive estate management.
• To promote joint working with other agencies and service providers to enhance the range of options offered to individuals. To particularly ensure that the service remains non-exclusionary and that an ethos of participation, activity and development of individuals is fostered.
• Ensure that expenditure is regularly monitored and maintained within agreed budget levels, monitoring arrears, voids and bad debts and ensuring prompt and appropriate action is taken in line with MWSC procedures.
• Maintain all internal administrativesystems and records including personal records and recommend new procedures and policies as necessary in consultation with Regional Managers.
• Managerto cover on-call on a rota basis.
• Complete Payroll report for the Service.
• Complete Quarterly KPI Reports.
• Complete reports and proposals.

Health andSafety

• Ensure that fire procedures and health and safety requirements are implemented in line with legislation.
• Manage risk in the service.
• Liaise as appropriatein respect of the managementand maintenance requirements of the projects meeting agreed response targets.
• Liaise with Health and Safety manager as appropriate toensureregularinspections and drilloccur.

Strategy

• Regularly review the internal strengths and weaknesses of the project and related and services agree action to improve performance in conjunction with the Local Authority and HSE.
• Contribute to the review and development of and gain support for Mid West Simon Community's vision, aims, principles and objectives.
• To support the development of a new service in line with Local Authority, HSE and Mid West Simon Communities vision fort he provision of emergency accommodation into the future.

Other

• To represent Mid West Simon Community at meetings conferences, seminars, and other events where relevant.
• To project a positive image of the Mid West Simon Community at all times.
• To maintain confidentiality on all matters relating to individuals and general Mid West Simon Community business.
• To adhere to all Mid West Simon Community Policies and Procedures currently in operation.
• Any other duties as may be from time to time requested by management.

Person Specification: Essential:

• A minimum of five years’ experience working in a similar role within a social care setting. Degree in social care (Minimum level 8) or a related discipline.
• Must have previous experience of working effectively within a team environment, in aleadership position.
• Excellent administrative, financial management and reporting experience. Excellent understanding of Homelessness and related issues.
• Experience of contributing to the review and development of services within a social care/housing setting.
• Candidates must be extremely motivated, highly organised and have the ability to delegate effectively.
• Computer literate.
• An ability to develop and promote a culture of understanding, ownership, and delivery of the organisations vision.
• Up to date on national changes and developments and how these may positively impact our organisational practices.
• Measures client outcomes through continuous evaluation of services
• Drives and maintains a culture of expected standards of behaviour within the organisation. Contribute to and enhance the working environment in order to positivelyinfluence the team culture.
• Communications and media relations experience.
• Open minded and responsive to change.

Additional information:

• Hours: 9am - 5pm. Flexible start and finish time.
• 21 days paid holidays plus 1gifted day for your birthday and Christmas Day.
• Access to Employee Assistance Programme.