JOB DESCRIPTION & PERSON SPECIFICATION 
Job Title: Senior Support Worker
Salary: Salary dependant on experience and qualifications. 
Hours: 21 hours over 3 days a week. 9.30am – 5pm. 
3-year fixed term contract. 
Location: Children’s Grief Centre CLG O Connell Avenue, Limerick. Reports to CEO 

Job Summary 
Working as part of a growing team of staff and volunteers, providing support to children and young people, who have suffered a loss through bereavement and/or parental separation/divorce. 
The role will also involve the screening of referrals to the service and supervising support staff.
1. Core Responsibilities 
• Provide effective support to children, young people and families affected by loss due to death, parental separation and divorce. 
• Screen referrals to the service and meet with parents to discuss appropriate supports for their child. 
• Deliver one to one support to bereaved children and young people 
• Supervise support staff, providing guidance and direction regarding case management. 
• Maintain open communication with families to address their specific needs and concerns. 
• Work in accordance with relevant legislation such as the Child Care Act 1991, Children First Act 2015 and other relevant legislation to ensure the safety and protection of children. 
• Positively represent and promote the service in a positive manner to other agencies and funding providers. 
• Provide and maintain relevant client and service statistics in addition to maintaining expenses and other organisational records as required. 
• Participate as a member of the senior management team attending relevant team and organisational meetings. 

2. Practice Responsibilities 
• Oversee appointment scheduling for support staff and organise and chair regular support team meetings. 
• Coordinate relevant training for support staff to enhance service delivery. 
• Work with children and families who have experienced complicated grief. 
• Ensure support staff work in accordance with organisational policy and procedures. 
• Engage in a flexible manner with children and their carers to foster positive working relationships. 
• Liaise effectively with other agencies to promote and develop the service. 

3. Organisational 
• Support the CEO and senior management in the implementation of the Strategic Plan 2025- 2030.
• Maintain open communication with colleagues and provide information within the time and format required.

4. Administration • Maintain accurate records and provide statistical returns as required. • Maintain strict confidentiality regarding client and organisational information. 

5. General 
• Cooperate fully with the implementation of Health and Safety standards and arrangements. 
• Adhere to the CGC’s policies, procedures and codes of conduct. 
• Take responsibility for ongoing professional development, including attending monthly client supervision provided by the Centre 
• Participate in performance appraisal processes to support ongoing professional growth and fulfil the requirements of the role. Person Specification
• Compassionate, patient and empathetic approach. 
• Resilient and able to remain calm under pressure. 
• Positive role model with a commitment to equality, diversity and inclusion. 
• Proactive, solution-focused and adaptable to changing needs. 
• Commitment to safeguarding and promoting the welfare of children