About Enclude:

Enclude helps fellow charities deliver greater impact in their work. We do this by delivering solutions that transform the way charities work, enabling them to spend less time on admin and reporting, and more time focused on service delivery and development.

Since 2006, we have worked with the sector, government bodies and technology partners to deliver access to donated and discounted software, as well as tailored CRM and Cloud Accounting solutions.

Learn more about us at www.enclude.ie

About the Role: 

This is a full-time role where you will be working closely with our Project Management and Solutions teams, to deliver high quality, on time and on budget CRM solutions to Non-profit clients of all sizes.

You’ll report into our Project Delivery Manager, working on a hybrid basis, attending our Dublin 7 office a minimum of 2 days a week. The main focus of this role will be: 

• To act as Project Manager on designated CRM implementation and Discovery projects (80%).
• Support the work of the Projects Management Office in ensuring processes are followed correctly for project delivery in the organisation (10%).

• General administration/Team Meetings (10%).

Key Tasks and Responsibilities: 

Project Management

• Take delivery of the project from the Business Development Team.
• Agree resourcing with the Project Delivery Manager and Solutions Manager.
• Produce and maintain a project plan with milestones and deliverables that are agreed with the client.
• Manage the risk register for the project.
• Manage change requests to ensure that all parties are informed of the impacts on the project schedule and budget.
• Ensure that all resources (consultant, developer, data, documentation, and training) are available at the agreed times.
• Monitor the delivery of the project to ensure that key milestones and deliverables are met.
• Monitor the project time/budget and alert the Project Delivery Manager if they are likely to be exceeded to help them resolve the issue.
• Manage stakeholder relations and organise and attend internal and external meetings to ensure the smooth running and hand over of the project.
• Alert the Solutions Manager and Project Delivery Manager of any slowdown in the project or need for extra resources.
• Coordinate project evaluation and identify successful and unsuccessful project elements.

Project Management Office

• Assist with the creation of templates/procedures/reports as requested.
• Deputise for the Project Delivery Manager when required.
• Support with building and maintaining client relationships.
• Share the promotion of the overall Enclude programmes.
• Attend staff meetings.
• Actively participate in the core Enclude team to develop Enclude’s capacity to better deliver our mission.
• Any other tasks, consistent with your position, as requested by Project Delivery Manager or the Enclude Solutions Manager.

Other Duties

• Support with building and maintaining client relationships.
• Share the promotion of the overall Enclude programmes.
• Attend staff meetings.
• Actively participate in the core Enclude team to develop Enclude’s capacity to better deliver our mission.
• Any other tasks, consistent with your position, as requested by Project Delivery Manager or the Enclude Solutions Manager.

Requirements: 

Essential

• Strong, proven project management skills.
• Ability to build rapport with a proven ability to work with internal and external stakeholders in a constructive and approachable manner.
• A suitable business management / project management qualification / degree.
• Good conceptual understanding of business systems and Client Relationship Management (CRM) solutions.  
• Excellent verbal and written communication skills.
• Highly proficient in spoken and written English.
• Excellent problem-solving, listening, and questioning skills.
• Excellent interpersonal skills and the ability to connect with system users in a wide variety of roles and with varied technical skills.
• Highly organised, good time management skills, with the ability to handle multiple tasks with excellent attention to detail.
• An interest in and commitment to the ethos and work of Enclude. 

Desirable                     

• Sectoral knowledge and experience.