About Trócaire 

Trócaire is an International NGO. We work with local partners in the world’s most at-risk communities and with people in Ireland to tackle the underlying causes of poverty and injustice and respond to the crises they create. Together we bring about positive and lasting change for a just world. Trócaire works in up to 20 countries across Africa, Asia, Latin America and the Middle East. We work towards five goals:  

•          Promote Access to Justice;  

•          Achieve Climate & Environmental Justice;  

•          Ensure Women & Girls’ Protection, Voice & Influence;  

•          Save Lives and Protect Human Dignity and  

•          Mobilise the Public on the island of Ireland to achieve Global Justice. 

Our work is rooted in Catholic Social Teaching and in our values of Solidarity, Courage, Participation, Perseverance and Accountability.

Working as part of a successful team in a supportive environment, the People and Culture (P&C) Operations Assistant will be responsible for processing and overseeing the core People and Culture administration processes and providing support to the wider team.

They will play a key role in coordinating the HRIS system data management, preparing monthly Payroll instructions, process implementation, addressing user queries and providing regular accurate reports and system monitoring. 

The role holder will also be responsible for providing professional advice, to stakeholder queries within agreed Service Level Agreements (SLAs) which arise within the P&C Operations function. The successful candidate will collaborate with the P&C Operations Team, the Payroll finance Team, Business Partners and service providers. The role will also involve supporting employees and People and Culture colleagues from across the organisation.

Reporting to the P&C Operations Lead, the post is advertised on a specified purpose contract to cover a maternity leave and is based in Maynooth, Co Kildare.

Key responsibilities

• Provide the necessary administrative and operational support to the People and Culture Team.
• Prepare and submit accurate monthly payroll instructions for Ireland, Northern Ireland, and assignee staff.
• Manage the HR inbox; provide timely and accurate advice to queries and requests within agreed SLAs to ensure positive stakeholder experience.
• Be the organisational “go-to” function in relation to the HR system Trócaire People and plays a key role in the coordinating the system data management and process implementation. Also act as point of contact with with supplier for any system upgrade, new feature or testing required.
• Maintain, update and report on the HR system (Trócaire People) and ensure data accuracy and integrity.
• Provide administrative support supporting an excellent exmployee experience across a range of HR processes including recruitment, on boarding, internal move and leaver processes, payroll, sick leave, performance management, learning and development, invoices processing.
• Provide guidance and process employee leave arrangements and schemes e.g.  maternity, paternity, parental, flexible working.
• Maintain organisational charts.
• Keep up-to-date with HR policies and employment legislation in order to provide current and accurate information to employees and manage updates to the central HR policy repository.
• Actively contribute to the continuous development of the People and Culture Operations team by offering suggestions and feedback ensuring effective and efficient administrative processes.
• Support the HR Team on all HR initiatives and projects.
• Provide cover and assistance to the Recruitment and People and Culture Operations Assistant and other roles during leave and as required.
• Provide administrative support to the People and Culture Director, Managers and Partners as required.
• Any other tasks that may be assigned based on organisational requirements and change.

 Essential Requirements

Qualification

• Leaving Certificate or Equivalent.
• Professional training in Administration related to HR, Business or equivalent area.

Experience

• A minimum of 1-2 years’ experience in a busy administrative role and a thorough understanding of operational HR processes, practices and systems.

Skills

• The ability to develop and maintain excellent working relationships with management teams, P&C colleagues and employees.
• Strong ICT skills including Word, Excel, & PowerPoint & Databases.
• Ability to manage and maintain highly sensitive and confidential information and to use discretion, diplomacy and tact.
• Ability to prioritise workload and work to deadlines.
• Excellent organisational skills with particular attention to detail.
• Strong customer service orientation.

Qualities

• Genuine interest in people, their well-being and their development in the work-place.
• Curiosity and a desire to improve processes.
• A team player, a professional approach with a can-do attitude and collaborative style.
• Self-awareness coupled with exceptional interpersonal skills.
• An interest in and an empathy with the work of Trócaire.

Other

• CIPD member (Desireable).
• Up to date knowledge and understanding of current Employment Legislation and its practical application.

For the candidate with the required experience and passion for the role, Trócaire offers a competitive package of salary and benefits.

Safeguarding Programme Participants-Children & Adults

Trócaire is committed to safeguarding people within our programmes from exploitation and abuse and has specific policies on this commitment (including a Global Code of Conduct) which outlines the expected behaviour and the responsibility of all staff, consultants and other organisational representatives. More information on Trócaire’s safeguarding policies available here.

Diversity and inclusion

We welcome diverse applicants to join our inclusive workforce.

Trócaire is an equal opportunities employer. We are an organisation that embraces diversity and inclusion. We welcome applicants from diverse backgrounds to bring their experiences and perspectives to Trócaire.

Diversity and Inclusion statement available here