Key Responsibilities  

Operations and Office Management 

• Manage the day-to-day operations of the national office, ensuring a productive and well-supported working environment for all staff
• Line manage administrative staff (currently 3)
• Oversee and develop administrative systems, internal policies and procedures
• Manage office premises, equipment, suppliers, and logistics 

Coordination of Programmes and Governance Support 

• Contribute to operational and work planning with the CEO and senior management
• Work closely with programme leads to plan and coordinate administrative and logistical support for organisational activities and company and charity governance
• Support cross-team collaboration and effective internal communications
• Develop and maintain strong systems for recording and monitoring data   

IT and Systems Oversight 

• Oversee the organisation’s IT systems and liaise with external providers
• Plan and implement IT projects including software rollouts, CRM development and implementation, and systems improvements
• Ensure robust data protection and security and compliance with GDPR
• Develop and implement national office data, privacy and AI policies
• Support staff with training in the effective use of digital tools and systems 

Person Specification 

Essential 

• Minimum 3 years’ experience in operations or administration management
• Business administration, management systems or project management qualification or equivalent experience
• Strong organisational and project management skills with attention to detail
• Proven ability to oversee IT systems and deliver technology-focused projects
• Capacity to develop and manage budgets and monitor expenditure closely
• Familiarity with CRM platforms, cloud-based and learning management systems
• Proficiency in Microsoft 365 (including strong Excel skills)
• Understanding of GDPR compliance
• Experience of managing staff and capacity to coordinate cross-functional teams
• Excellent interpersonal and communication skills
• Commitment to the values of equality, inclusion, and learner-centred education 

Desirable 

• Knowledge of the education sector and experience working with schools and volunteers
• Experience of working in the charity sector and / or membership organisations
• Understanding of company and charities governance
• Experience of change management and/or implementing cyber security solutions