Key Responsibilities: 

• Liaison with External IT Support: Act as the main point of contact between staff and board and external IT service providers. Triage and escalate technical issues, ensuring timely resolution.
• System Access & Onboarding: Coordinate system access for new starters and deactivation for leavers, ensuring all onboarding and offboarding is compliant and efficient.
• IT Equipment & Broadband Management: Manage procurement, distribution, inventory, and return of all IT equipment including laptops, phones, and peripherals. Maintain physical assets across Foster Place and Tailors Hall liaising with Office and Properties Managers.
• Software Licensing & Subscriptions: Manage software license usage, ensuring alignment with organisational needs and cost-effectiveness.
• System Process Documentation: Develop clear, up-to-date documentation for all internal IT-related processes and protocols. • GDPR Key Coordinator: Serve as the main internal contact for GDPR matters. Escalate potential data protection issues to the Development Director and the CEO when required. Assist in implementing and maintaining GDPR-compliant systems and workflows.
• Project Management Support: Coordinate and support delivery of IT-related projects, including CRM improvements and integrations, working across teams to gather requirements and support implementation.
• Internal System Support: Provide basic guidance and troubleshooting support to staff on systems usage (excluding direct IT issue resolution).
• Phone Service Management: Management and coordinate mobile phone and phoneline services for organisation in line with needs and value for money considerations
• Vendor Liaison & IT Planning: Coordinate with GC Tech and other providers for scheduled system upgrades, changes, and strategic IT planning

Requirements & Skill Set: 

• Proven experience as IT Operations Manager or similar
• Experience with system installation, configuration and analysis
• Thorough knowledge of networks and cloud computing
• Knowledge of data protection operations and legislation (e.g. GDPR)
• Experience of Microsoft Dynamics
• Leadership and organizational skills
• Ability to manage multiple projects
• Outstanding communication skills -
• Problem-solving aptitude
• IT/Computer Science or Simular(desirable)