Key Duties And Responsibilities: 

• Support the development and delivery of donor stewardship plans
• Act as the first point of contact for all monthly donors, once off donors, regular givers and tax back enquiries, ensuring a high standard of donor care
• Set up, amend, or cancel donor records and maintain accurate, up to date information on the CRM system
• Process donations and thank donors via personalised communications in a timely manner
• Build and maintain strong relationships with donors to support retention and long - term engagement
• Follow up with supporters on missed or cancelled monthly donations
• Provide administrative support for the Tax Back Campaign and Programme
• Manage all In Memory donations with professionalism, sensitivity, and care
• Assist in the implementation of the organisation’s annual legacy programme
• Ensure full compliance with GDPR and maintain accurate, secure donor data
• Provide administrative support to the wider fundraising team where required
• Carry out additional duties as required by the Individual Giving Manager and Head of Fundraising

SKILL AND EXPERIENCE REQUIRED: 

• Minimum 2 years relevant experience, within a fundraising, sales,  events or marketing    department
• High level of computer literacy, including proficiency in CRM systems and Microsoft Office (Word, Excel, Outlook, PowerPoint)
• Strong organisational skills with excellent attention to detail
• Experience working as part of a team, being innovative and executing creative thinking to achieve targets
• Excellent interpersonal and relationship building skills
• Excellent presentation, communication (written & verbal) and organizational skills
• Access to own car 5 days a week and a full clean driver’s licence
• On occasions, some out of hours and weekend work is a requirement for this role
• Experience in the use of a CRM / Database system is desirable but not essential
• An understanding of the fundraising and non-profit landscape in Ireland is desirable but not essential
• Demonstrated ability to deliver high - quality stewardship and supporter care