Job Title: Fundraising Admin & Donor Care Officer

Contract: Fixed Term

Responsible to: Campaigns and Fundraising Manager 

Hours: Part Time (approx. 25 hours per week, Office based)

Due to the nature of the role, you may be required to work outside of these hours

Salary: Commensurate with experience 

Location: Inchicore, Dublin 8, DO8 EY92

About The Irish Blue Cross

The Irish Blue Cross is a Registered Charity with a long tradition of providing low-cost veterinary care to pets of eligible owners through our Inchicore Clinic and network of mobile clinics. We also provide a horse ambulance service that attends all Irish race meetings and events. The Charity’s funding comes from various sources including services, government, local authority, corporates, individuals, gifts, bequests, fundraising and marketing events and initiatives.  

Our mission is, to offer affordable veterinary care to eligible owners, promote welfare and responsible pet ownership, and to alleviate the suffering of animals.

About the role 

We are seeking a compassionate, detail-oriented Donor Care Administration Officer to join our small, friendly fundraising & comms team on a part-time basis. This person will play a key role in ensuring an excellent experience for our donors through timely and accurate processing of donations, maintenance of donor records, and supporting fundraising activities with efficient administrative support.

You will be required to, 

Donor Support & Communications

• Respond to donor enquiries by phone, email, and post in a professional, empathetic, and timely manner
• Send acknowledgements, thank you letters, and receipts for donations
• Help maintain strong relationships with existing supporters through warm and personalised communication.

Data Management & Reporting

• Accurately record donations and supporter details using our CRM
• Manage recurring donations and direct debits, liaising with finance as needed
• Generate reports to support donor stewardship and fundraising campaigns.

Fundraising & Campaign Support

• Assist in the preparation and delivery of fundraising mailings (postal and email)
• Support donor engagement events and community fundraising activities when required.

General Administration

• Maintain organised filing systems (digital and paper-based)
• Liaise with suppliers and service providers (e.g. printers, mailing houses)
• Perform other admin duties relevant to the role and team

About you – essential requirements

• Previous administration or customer service experience
• Proficient in Microsoft Office applications
• Experience in working with CRM systems
• Excellent interpersonal and communication skills
• Experience of working to tight deadlines
• You will have a positive, flexible, and caring attitude
• Basic knowledge of GDPR as it relates to supporter data.

Desirable requirements

• Experience of working in the not-for-profit sector
• Experience of working with volunteers
• Full driving licence and access to a car
• Working knowledge of Salesforce CRM.

Our benefits

• Training allowance
• Pro-rata - 20 annual leave days (plus 5 discretionary company days)
• Canteen facilities
• Free car parking
• Bike to work scheme
• EAP
• Annual Reviews.              

Our Core Values and What They Mean 

Integrity. We act in an ethical, transparent, and honourable way.

Dynamic. We are ambitious and optimistic, striving for success.

Responsible. We are proud of our professionalism and hold ourselves accountable for the work we do. 

Fair and Reasonable. We aim to be consistent and treat everyone equally. 

Compassionate. We believe in showing respect and kindness and we aim to be supportive and caring in all that we do.