Role Overview

Are you a compassionate leader with a passion for supporting women and children affected by domestic violence? We are seeking a dedicated Evening Refuge Coordinator to lead and manage our dynamic refuge team, ensuring the highest standards of trauma-informed care across multiple service sites.

What we offer you

• Full-Time, Permanent
• This role is part of the Management Team.
• Salary: €56,326.89 per annum.
• Multi-site work environment.
• Hours of work: Flexible start and finish time. Some weekend work by arrangement.
• Probation: 6 months
• Location: Dublin
• Benefits: All employee benefits outlined below.
• Commitment to work–life balance and staff wellbeing.

Employee Benefits

• Pension: The company contributes 7% of an employee’s annual salary into the employee’s Pension following completion of the probation period.
• Annual leave: As an employee of SDVS, you will receive 27 days annual leave per annum.
• Company Day: At SDVS, Good Friday is offered as an additional day off.
• Annual Leave Purchase Scheme: SDVS have an Annual Leave Purchase Scheme in place where employees can apply to purchase an additional week’s annual leave each year.
• Wedding Leave: We offer employees with 1 year’s service who are getting married, an additional 1 day paid leave for their wedding.
• Paid Sick leave: We operate a paid scheme leave scheme upon successful completion of probation period.
• Paid Maternity leave: SDVS top up an employee’s salary to 100% for the period of Statutory Maternity Leave. Employees are eligible after completion of 1 year of service, on the date they go on maternity leave.
• Doctor visits: Employee well-being is important to us at SDVS. We offer employees €35 contribution towards 2 GP visits per year.
• Digital Doctor: Free access to a digital doctor for employees and their families.
• Education Support: At SVDS we offer an Education Assistance policy for employees to apply for funding towards further education.
• Training & Development: Access to excellent training opportunities and continuous professional development.
• Well-being App: All employees have access to the Wisdom app to support employees in all 4 pillars of their well-being.
• EAP: We offer a 24/7 Employee Assistance Programme for employees and their families to avail of counselling support confidentially.
• Wellbeing Days: We host several employee wellbeing activities across the year for employees to take time out to focus on team building and their own wellbeing.

Key Responsibilities

Leadership & Team Management

• Provide professional leadership and supervision to refuge staff.
• Facilitate effective communication and collaboration through team meetings and case reviews.
• Ensure team proficiency in risk assessment, safety planning, and compliance with relevant legislation.

Helpline Oversight & Compliance

• Oversee the 24/7 Freephone Helpline and On-Call service.
• Ensure trauma-informed and best-practice responses.
• Conduct file audits and implement improvements via staff feedback.

Case Management & Best Practice

• Lead consistent, survivor-centred case management across sites.
• Provide guidance on complex cases (e.g., coercive control, mental health, immigration).
• Ensure adherence to GDPR, safeguarding protocols, and legal frameworks.

Inter-agency Coordination & Advocacy

• Build and maintain strategic partnerships (e.g., Tusla, Gardaí, legal services).
• Represent the service at multi-agency meetings and advocate for survivors’ rights.

Service Development & Quality Assurance

• Ensure compliance with national standards and internal procedures.
• Support service evaluation, reporting, and funding applications.
• Lead initiatives to improve the safety, hygiene, and trauma sensitivity of accommodation.

Additional tasks are performed as needed to support the organization’s goals. Please see full job description on our recruitment pack here.

About you

• A Level 7+ qualification in Social Care, Social Work, Psychology, or a related field.
• Minimum 3 years’ experience in domestic violence services or crisis intervention.
• Proven skills in team leadership, risk assessment, and trauma-informed support.
• Strong knowledge of Irish legislation, safeguarding, and inter-agency processes.
• Full clean driving licence and flexibility to work shifts, including evenings/weekends.
• Candidates must have the legal right to work full-time in Ireland.