Job Title: Centre Co-Ordinator / Services Administrator

Reporting To: Split reporting between Head of Business Support, and Client Care and Services Delivery Manager

The Crann Centre based in Ovens, Ballincollig, is a registered charity providing lifelong support for people of all ages living with neuro-physical disabilities, and their families. 

This role is a split responsibility role, between two key business areas, including facilities management and services administration.  This person will play a crucial role in ensuring the smooth operation of our facilities and effective client support in services. The role requires a dynamic individual with excellent organisational skills and the ability to multitask. 

This is a full-time position, 37.5 hours per week, working 9am – 5pm, Monday – Friday, onsite. 

Responsibilities:

Business Support

• Facilities Management:
  • Manage contracts with third-party providers.
  • Review contracts and address day-to-day issues within the centre.
• Security Systems:
  • Set up CCTV and electronic gates on a weekly basis.
• Office Management
  • Handle weekly ordering and stock management.
• Room Bookings
  • Manage contracts and bookings from external individuals.
• Health and Safety Support
  • Monthly building walk arounds to ensure Health and Safety standards are kept
  • Complete actions arising from the building walk around
  • Address any Health and Safety concerns in the organisation
• PPPG Maintenance
  • Support the maintenance of Policies, Procedures, Protocols, and Guidelines (PPPGs).
  • Ensure annual review cycles are adhered to

 Client Services

• Client Scheduling
  • Liaise with service managers re management of waitlists and coordination of appointments
  • Schedule clients for service appointments
  • Use of digital solutions and CRMs to complete
• CRM Management
  • Upload and maintain accurate records on Salesforce
  • Ensure CRM data quality 
• Administrative Support
  • Provide administrative support to the services team as needed
• Process improvement
  • Be innovative and identify opportunities for continuous improvement

 Skills/ Experience/ Personal Attributes

• Experience and confidence in managing third party contractors.
• Experience with Salesforce or similar CRM systems.
• Strong administrative skills.
• Excellent communication skills and ability to work collaboratively.
• Highly organised with the ability to multitask and prioritise effectively.
• Strong problem-solving skills and the ability to handle issues proactively.
• A customer-focused approach with a commitment to providing excellent service.
• Understanding of health and safety regulations and practices – desirable.
• Experience in maintaining organisational policies and guidelines - desirable.

This role offers an exciting opportunity to be at the heart of our operations, ensuring both our business support and service delivery functions run smoothly. If you are a proactive, organised, and detail-oriented individual, we would love to hear from you.