Quality Assurance Frameworks
Quality assurance (QA) frameworks allow community & voluntary organisations to look at their strengths and weaknesses and continuously improve their quality of service. Obviously, funders and other stakeholders welcome this.
Why use a Quality Assurance Framework?
A QA framework can help to:
- work out priorities
- improve service user involvement in the charity
- create better working practices and policies
- get the management committee more involved and take more responsibility
- improve the physical environment for service users
- improve the relationship between volunteers and users.
These frameworks enable community organisations and charities to build standards around the needs of their users, whilst also ensuring that they have processes in place to ensure their own governance and management are complete and up to the task.
Benefits of Quality Assurance Frameworks
Organisations using a QA framework can gain the following benefits:
- more effective and more efficient systems and procedures
- better quality of services for users
- better communication among staff, trustees and volunteers
- increased motivation for staff, trustees and volunteers
- greater credibility and legitimacy with funders
- more creative thinking, enabling new perspectives and ways of working
- organisational learning
- continuous improvement over time.
Examples of Quality Assurance Frameworks
For more, see Wikipedia's collection of articles.