Events Code of Conduct

The Wheel is Ireland’s national association of community and voluntary organisations, charities and social enterprises. We are a representative voice and a supportive resource that offers advice, training, influence and advocacy for the sector.

Each year we co-ordinate and deliver hundreds of events and programmes nationally. These events & programmes vary from one hour webinars, short half-day events, information sessions, unaccredited sessions, to modularised accredited programmes over several months & study trips nationally and abroad.  The Wheel manages these programmes, with delivery by our staff and/or external facilitators, experts and information givers.

The purpose of this Code of Conduct is to ensure The Wheel staff and external facilitators are aware of and familiar with procedures and that all attendees sign up to and adhere to this Code and associated procedures.

Appropriate training & supports in relation to the implementation of this Code will be delivered to The Wheel staff and associated 3^rd parties. All current staff will receive a briefing on this code of conduct, and new staff will receive training as part of the induction process.

Attendees at The Wheel trainings, events & programmes, both on and offline agree to the following, when they register:

1. Attendees accept that The Wheel is Co-ordinator of these trainings, events & programmes [and/or in partnership with other organisations] and that The Wheel’s direction is final in relation to any operational issues.
2. Attendees agree to observe all operational requirements that The Wheel has agreed with any 3^rd party suppliers in relation to that specific event or programme, for example an external facilitator or the venue where the event is being held.
3. Attendees agree to the specific requirements of the Code of Conduct for Events & Programmes organised by The Wheel [See Appendix 1].

Should Issues Arise:

1. If an issue arises for a participant at an event or programme, the participant will bring this issue to the attention of The Wheel staff member who is coordinating the event or programme.
2. The staff member will endeavour to resolve the issue by speaking to any of the participants involved.
3. If they are unable to resolve the issue satisfactorily, the staff member will advise the participant(s) involved, ask them to respect this fact for the duration of the event, and will bring the issue to The Wheel’s Senior Operations Manager after the event is over.
4. A member of the management team will endeavor to resolve the issue. The issue will be detailed in an Incident Report form [See Appendix 2]. The person who raised the issue and/or other relevant persons will be contacted and all attempts will be made to resolve the issue.
5. If the participant is representing their employer organisation in attending the event, The Wheel may request the participant to make their employer aware of the issue in the interests of seeking a resolution and/or The Wheel may forward any incident report (template Appendix 2) to that employer organisation.
6. The participant who raised the issue, or any other participants involved, will be made aware of The Wheel’s complaints policy should they wish to make a complaint under the complaints policy.
7. If the issue is still not resolved, the member of the management team, via the CEO, will bring it to the attention of the Board of Directors and legal advice may be sought on the best way forward.
8. Throughout this process every effort will be made to update the person who raised the issue.

Process for Signing up to this Code of Conduct

1. For participants who book events through The Wheel’s website or other electronic platform, the participant/attendee will be made aware of this Code of Conduct and by registering for the event, will accept it as terms and conditions;
2. If the participant/attendee attends an event by special invitation, they will be requested to sign a copy of this Code of Conduct. For all trips that require an overnight stay, an approved signatory of their employer (where relevant) will also be expected to sign the Code of Conduct.