Telephone Support Lead

Part time – 22.5 hours worked over 3 days. Initial 1-year contract. HUGG may adjust work schedules and shift assignments to meet business and coverage requirements.

Salary: €26,173 per annum

The Telephone Support Lead will have a hands-on approach and the capacity to work on their own initiative, managing tasks remotely and making sound decisions. 

They will:

• Provide initial telephone support to those contacting HUGG looking for suicide bereavement support. 
• Provide courtesy calls to current HUGG group attendees
• Offer signposting and resources to those bereaved or those supporting the bereaved
• Provide information on HUGG’s services and assign people to a HUGG support group in liaison with the HUGG Groups Manager
• Contribute towards the continued development of HUGG’s support services for adults bereaved by suicide in Ireland
• Work under the direction of the HUGG CEO

Essential:

The successful candidate must demonstrate:

• A commitment to suicide bereavement support informed by a lived experience of suicide loss
• Experience of telephone support and/or a peer support environment
• Experience or active involvement in the voluntary or charity sector
• Qualification in counselling or active listening skills

Desirable:

• Line management experience (with staff and/or volunteers)
• Grief, bereavement or suicide prevention training (such as SafeTALK, ASIST training, and/or IHF’s Bereavement Support Core Competencies)
• TUSLA Mandated Person training

Other Requirements

• Two appropriate references (past employer, community or voluntary organisation, educator)
• Willingness to train in specific programmes as relevant to the post
• Be resident, and have the right to work, in the Republic of Ireland
• Good broadband connection and ability to work remotely as part of a team

Full job description is provided here