Mental Health Tenancy Sustainment Worker

Job Purpose

To provide visiting Mental Health Tenancy Sustainment Support to clients of HAIL who reside in Local Authority, Approved Housing Body or private rented tenancy where Mental Health is their primary presenting need. Supports aim to sustain tenancies and promote mental health recovery in a community context.

Housing Association for Integrated Living (HAIL) has been operating since 1985, providing high-quality independent social housing with specialist mental health tenancy sustainment supports. HAIL provides homes to people with long-term mental health support needs as well as general needs social housing. Our visiting tenancy sustainment model supports people to live independently and be integrated in the community.
This promotes autonomy, recovery, stability and full participation in society within regular housing settings rather than institutional environments.
HAIL currently owns 486 homes, approximately 70% of which are for people with mental
health support needs and 30% for general needs tenants.

Job Purpose Summary
Reporting to the Regional Service Manager, the Mental Health Tenancy Sustainment
Worker will form part of HAIL’s Regional Visiting Support Service Team. The
successful candidate will work as part of an already established team to support clients
of HAIL who reside in a Local Authority, Approved Housing Body or private rented
tenancy. Supports are focused on both sustaining the tenancy and promoting mental
health recovery.

Key Role and responsibilities
Primary Duties & Responsibilities Client Support
• To support clients to establish and/or maintain their tenancy in the context of mental
health difficulties and/or where a past history of homelessness, institutionalisation
and/ or complex social issues has been a factor in their life.
• To develop and implement comprehensive, individually tailored resettlement and
support plans that enable our client group to sustain accommodation appropriate to
their needs.
• To conduct proactive on a weekly basis home visits to our clients based on their level
of need.
• To complete Risk Assessments on an ongoing basis for each client.
• To work with housing providers to ensure that housing is carefully matched to
individual needs.
• To provide advice and assistance to clients in matters relating to their tenancies such
as budgeting, benefits, negotiation skills, practical skills, etc.
• To work in an integrated manner with the housing provider and other key agencies
to prevent tenancy breakdown.
• To proactively develop relationships with key stakeholders in HSE Mental Health,
Primary Care, Local Authority and other key agencies with the aim of offering
integrated case management in line with the tenant’s recovery goals.
• To attend clinical multi-disciplinary teams as appropriate

Stakeholder Engagement and Management

• To work closely with clients’ families, GP, Mental Health team and other key
stakeholders in order to sustain a client’s tenancy
• To maintain relationships and ensure accountability to funding bodies.
• To work in a respectful, coordinated and integrated way with other statutory and
voluntary agencies, and within local communities in order to support a client’s mental
health recovery
• To take part in committees both internal and external in line with HAIL’s strategic
goals.

Administrative and other duties
• Maintain high quality, secure client records in line with organizational policy and
procedure.
• To utilize PASS to record client service admission and relevant subsequent
outcomes.
• To ensure each client has a completed Needs Assessment, Risk Assessment,
Support Plan, and all associated documentation which is reviewed as appropriate
• To keep and maintain recorded daily interventions and outcomes notes.
• To assist the Services manager in the collation of monthly statistics
• To attend and actively participate in internal/external meetings, training events,
conferences and other functions as directed by the Services Manager
• To participate in regular supervision and annual appraisal, and help in identifying
your own job-related development and training needs.
• To ensure that all HAIL policies and procedures are being adhered to, particularly
those relating to Health and Safety, Complaints, Code of Practice and
Confidentiality.
• Any other duties as deemed appropriate and necessary by line management
• From time to time you may be asked to cover for other staff as appropriate

The Conditions
The salary will be commensurate with the experience of the individual appointed and in
line with the Organisation’s salary scale.
HAIL Offers:
• Flexible working hours
• 24 annual leave days plus 3 Company days
• Company Pension Scheme with current contributions rates of 6% employer
contribution and 6% employee contribution
• Death in Service Benefit
• Health insurance for serious illness
• Training and development
• Paid expenses