Summary of the role
This role will play a key role in supporting Helium to deliver its most strategic ambitions to date, in line with our values to be impact driven, visionary and authentic. Throughout a three year project duration, the role of Digital Transformation Manager is a key position, project managing and leading the design of a future-state digital architecture, integrating Finance, HR, Board Management and Governance / Compliance / Risk systems with HubSpot and Xero. Activities include process re-engineering, integration planning, security protocol design, consideration of AI-enabled tools and opportunities for automation, and development of a Change Management and Training Plan.
As Digital Transformation Manager, reporting to Head of Operations, you will be a champion for digital transformation, innovation and technology enablement, including the effective and responsible adoption of AI-enabled tools. You will work closely with all teams to understand their needs, drive effective use of technology and identify opportunities to improve efficiency, processes and ways of working.
Responsibilities of the role
Purpose & Scope Of The Role
Project Management of IT Strategy & Implementation of Plan
- Managing the relationship between Helium and a recently appointed IT Strategy Consultant throughout the discovery, development, design and implementation of a new digital strategy.
- Project manage and lead this project, with support and consultation from relevant team members. This includes defining project schedules, allocating resources and monitoring progress.
- Engage with External IT Strategy Consultant in facilitating a full understanding of the requirements and priorities of the IT Architecture being developed.
- Liaise with the different functions within Helium, and advocate on their behalf to ensure each department’s needs are considered and catered for by the IT Architecture being developed.
- Plan and manage technology and systems adoption throughout Helium.
- Contribute to the identification, assessment and appropriate adoption of emerging technologies, including AI-enabled tools and capabilities, where these can improve efficiency, effectiveness, service delivery or organisational insight.
- Ensure that AI and other emerging technologies are considered as part of relevant software procurement, systems scoping and digital transformation projects, taking account of business value, usability, security, data protection, ethical considerations and organisational readiness.
- Continue to innovate and improve the technology environment within Helium to enable sustainable growth.
- Report to SMT at agreed intervals on project progress.
IT systems support and maintenance
With support from the Operations team, you will:
- Manage and deliver training including systems and technology and appropriate AI-enabled tool training for the Helium team.
- Build appropriate documentation for Helium’s key platforms, to enhance institutional knowledge.
- Lead the implementation of IT policies and systems, which will ensure that the benefits of technology are maximised for Helium.
- Support the development of appropriate guidance and practices for the safe, effective and responsible use of AI-enabled tools, in line with Helium’s policies, data protection requirements and information security considerations.
- Oversee IT procurement and service contracts for technology systems. Be the point of contact for all IT service providers.
- Maintain and protect the security of Helium’s systems, including consideration of the security and data protection implications of new cloud-based, AI-enabled and other digital tools.
- Manage Hubspot CRM and provide support to all team members, including support for contact management for events, communications, etc.
General
- Working as an integrated team member
- Ensure that technology and digital transformation activity, including the adoption of AI-enabled tools, is undertaken in a manner consistent with Helium’s values, policies and legal obligations.
- To act in the best interests of Helium, advocating and acting as an ambassador for Helium in line with our vision and mission.
- To carry out any other duties that may be assigned from time to time.
Requirements
Skills & Competencies
The Digital Transformation Manager must be able to demonstrate that they possess the necessary skills and experience as well as an eagerness to continue professional development and learning.
Essential skills and competencies required
- High level of IT systems skills and expertise, particularly HubSpot, Google Workplace, and Xero platforms.
- Experience of reviewing and implementing system / process changes.
- Practical understanding of emerging digital technologies, including AI-enabled tools, and their potential application within an organisation.
- Ability to identify staff training needs and design and facilitate training in-house, including supporting colleagues in the effective and responsible use of new digital and AI-enabled tools.
- Experience of managing and analysing data.
- Experienced project manager with a track record in developing and managing multiple projects simultaneously.
- Ability to prioritise, manage time effectively, escalate issues appropriately.
- Team player who collaborates and shares information with team members.
- Self-starter who takes ownership and responsibility for their work.
- Excellent communications, facilitation, and interpersonal skills with the ability to interact effectively with all team members and management.
- Excellent accuracy and attention to detail.
- Flexible and agile worker; able to work in a fast paced environment.
- Strong organisational skills and efficient in work processes.
- Ability to manage and deliver projects in-person & remotely.
- A proven ability to plan, prioritise and meet deadlines.
- Experience managing to deliverables and milestones.
- Deep knowledge of GDPR compliance, with an understanding of its implications for the use of digital and AI-enabled technologies.
Required Experience
- Minimum 3 years experience in a similar role.
Desirable skills and competencies
- A third level and/or postgraduate qualification, with relevant experience.
- Experience of identifying and implementing opportunities for automation, AI adoption or other emerging technologies within business processes.
- Experience developing or implementing technology governance, policies or guidance.
- Ability to fulfil added responsibilities as the role develops and grows.
Placeholder
Helium empowers children living with long-term health conditions through creativity and the Arts, giving them an opportunity for connection, belonging and imagination. We know from research that children with health conditions can feel isolated or different to their peers. Through our programmes in hospitals, in community workshops and online, it has been proven that children develop their confidence and independence, to promote their wellbeing. We believe in a world where all children living with long-term health conditions in Ireland are connected to their creative powers so they can live life to the full.
Helium adheres to all National Health Protocols and Child Safeguarding Regulations. Its COVID-19 Policy and Procedures, Health and Safety Statement and Child Safeguarding training is available on joining the organisation. We recognise the risks and are vigilant as well as taking professional advice to ensure the safety of all. Ongoing training and support will be provided. Helium is a registered charity RCN: 20075200
Helium is committed to a policy of equal opportunity and encourages applications from all sections of the community under all ten grounds as set out in our Equality Commitment & Policy – see www.helium.ie Helium Recruitment Privacy Notice – available here
Placeholder
Closing date: Wednesday 21st October 2026 at 13.00 / 1pm
Round 1 Interviews: Online Thursday 29th October 2026 on Zoom
Round 2 Interviews: In-Person Wednesday 5th November 2026 in Mullingar
The receipt of all applications will be acknowledged. Shortlisted applicants will receive an invitation via email to Round 1 interviews by Friday 23rd October 2026. Helium endeavours to inform all applicants of the outcome of their application as promptly as possible. It will not be possible to provide feedback to all applicants.
Start date 1st December 2026
Application process
Applicants are invited to submit one single pdf containing:
- CV outlining relevant experience;
- A letter of motivation, outlining your reasons for applying, and addressing the job specifications.
Applications are emailed to [email protected] with “Digital Transformation Manager” in the subject line.
NB – we cannot guarantee that any information you provide within the body of the email sent to submit your application pdf will be considered by the selection panel.