We are looking at setting up a youth tracking databased system for our project as funding is tight and funder want more and more info is there a system that could accomadate upto 100 youth and 10 staff that does not cost a fortune and is easily adapted?????


PJ Treacy




Anthony Lindsay's picture

Yes and no.From what you've

Yes and no.

From what you've said, I expect some manner of CRM (Customer Relationship Management) system is the sort of thing you're looking for. 

A CRM system will give you a holistic view of a contact, tracking all their interactions with your organisation and all the information pertinent to your relationship with them, e.g. services used, contact details, history, whatever.

There are systems that you can get for free which are really good, and ones that you can pay big bucks for, but whichever route you go down, the challenge is to mould the system to your needs and match up your system with your business processes/workflows and vice-versa.

Here's some reading on the topic:

Have a chat to ENCLUDE about Salesforce, or Microsoft Dynamics CRM, or to 54 Degrees about CiviCRM.  Or if you are feeling brave, download SugarCRM and have a play with it.

With any of these systems, though, there is an inverse relationship between power and ease.  They are all pretty powerful, but whether or not they are easily adapted is in the eye of the beholder, as it were.

Any CRM system worth its salt will allow you to set up to track different kinds of information and to tailor the contact records to a degree to match your business rules, but in every case you will find that you need to learn how to use the system before you can do so effectively.  So it is important to bear in mind that there will be a learning curve at the beginning.

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