If you want to read a "real-life" experience of implementing a quality assurance system, have a look at the Carmichael Centre's experience of PQASSO: 


Anthony Lindsay's picture

You can also hear The

You can also hear The Carmichael Centre, amongst others speak about their experiences with a qualtiy assurance framework at the forthcoming event: "Quality Standards for Charities: Choices and Challenges" on 14 October.