“Quality Management: Theories, Standards and Practices for Community and Voluntary Organisations”
Autumn 2015

The University of Limerick (UL) in conjunction with the Disability Federation of Ireland (DFI) are hosting the accredited course entitled;

“Quality Management: Theories, Standards and Practices                     for Community and Voluntary Organisations”
Registrations are now being taken by Padraic Cooke, University of Limerick; Tel: 061-213 037 email:


Course Rationale

This course was developed in response to the increasing need for accountability, growing demand for evidence of quality in both services and management and the recent Value for Money (VFM) Report.

This course was successfully piloted in Autumn 2011 and has since become a permanent offering on both the Autumn and Spring course schedule of the University, alternating between delivery venues in Limerick and Dublin.

The next offering of the course will be delivered at the DFI Head Office in Dublin.

Registration is now open - contact Padraic Cooke at telephone 061-213 363.

Target Group

The course is aimed at Administrators; Board Members; Development Workers; Managers; Service Users and Volunteers of Community & Voluntary Organisations.

Course Aim

Participants will explore and apply a number of principles, tools and methodologies, designed to identify and eliminate ‘waste’ and achieve efficiencies in their organisations.

Course Delivery

The course is due to commence on Saturday 10th October 2015

The programme which consists of five Saturdays’ tuition staggered over twelve weeks, with group assignments based on the learning from each of the class days, will be delivered at the Disability Federation of Ireland (DFI) Head Office, Fumbally Court, Fumbally Lane, Dublin 8.

Training Dates:

  1. Saturday 10th October 2015;

  2. Saturday 24th October 2015;

  3. Saturday 07th November 2015;

  4. Saturday 28th November 2015;

  5. Saturday 12th December 2015.

 Delivery is by lecture/workshop style sessions designed to reinforce the learning and maximise the benefit of the programme for participants.

Progression Opportunities

Graduates from this course may be considered for progression to a One Year Specialist Diploma in Quality Management at Level 9 of the National Framework of Qualifications starting in September 2016. 

Course Fees

The course fee is €600.00.  A grant of €100.00 is available to participants from DFI member organisations thereby reducing their fee to €500.00.

Feedback from participants on the course from Autumn 2014:

“I truly enjoyed the course and it definitely has demystified the area of quality management for me. Also, I especially enjoyed meeting up with and learning from other course participants.”

Helen Thompson – Quality Adviser - St John of Gods Community Services

“There is a lot more to quality management than pulling a manual off the shelf, particularly when your work is focused on people. This course offered a great opportunity to learn about the theories and approaches that underpin quality standards and has helped us to make a more informed decision about what system would be the best fit for a community organisation like ours.”

Siobhán O’Brien - Policy, Monitoring and Evaluation Coordinator, Wexford Local Development


To register or for further information contact:

Closing date for applications is Friday 04th September 2015 at 5pm.
To register please contact Padraic Cooke, University of Limerick; Tel: 061-213 037 email:

For general information please contactDermot O’Donnell DFI Tel: 086-780 8639 email: