Job Description for Caretaking & Evening Reception Worker

Job Title: Caretaking & Evening Reception Worker (Part-time)

Name of Employer: Westside Resource Centre CLG, Seamus Quirke Road, Galway.

Overall Purpose of Job: To be responsible for providing a clean, safe environment for tenants, staff and service users of the Westside Resource Centre and act as an overall support to the work of the Centre.

Key Areas of Work 

Caretaking & Manual Work

• Routine upkeep and cleaning of the Centre’s interior facilities, exterior grounds and equipment.
• Move furniture, equipment and storage materials as required.
• Ensure the Centre’s equipment and furnishings are maintained & serviced and carry out minor repairs / redecorations.
• Ensure meeting rooms are appropriately presented and set & unset in line with requirements.
• Implement the Company’s Health & Safety, Booking and Tenancy policies and procedures.
• Open and close the building; liaise with security contractors & key-holders; assist in responding to urgent premises related issues.
• Maintain appropriate inventory of supplies and consumables.

Reception & Customer Service

• Facilitate the use of the Centre as a resource to the community.
• Operate the reception desk, greet and facilitate service users and general callers to the Centre.
• Address queries and refer people to services if required.
• Assist in the smooth operation of the Meeting Rooms & Offices and all arrangements for groups using the Centre.
• Allocate messages & deliveries for the Centre, tenants and other service users.
• Assist the Manager in planning and organising public meetings and events.
• Maintain fire safety register & other records.
• Keep caretaking records and registers up to date.

General

• An ability to work alone and on own initiative.
• Participate fully as a team member & attend team meetings, training etc.
• An ability to deal effectively with the public and a diverse range of people and groups.
• Perform any other duties that may be deemed necessary by the Board of Directors from time to time.

Hours of Work

• The position is part-time 26 hours per week.
• The usual hours of work are 3.45pm-9.30pm Monday to Thursday - inclusive of a 15 minute unpaid break - and 2pm-6pm on Friday. (Hours may vary occasionally in response to workload.)
• Additional hours will arise occasionally and are paid at the normal rate (or granted as time-in-lieu) if occurring during Normal Opening Times. For example, the Caretaker will occasionally be required to staff the Centre when colleagues are on annual leave.
• The resource centre has Normal Opening Times of 8.30am-9.30pm Monday to Thursday & 8.30am-6pm on Friday. Any weekend bookings are by prior arrangement only, staff working such hours normally have advance notice and are paid (or granted time-in-lieu) at 1.5 times their normal rate for working such ‘outside hours’.

Accountability

The Caretaking & Evening Reception Worker will report to the Manager.  Further support and supervision is available from the HR Sub-committee of the Board of Directors.

Confidentiality

The Caretaking & Evening Reception Worker will be expected to observe confidentiality at all times in relation to the Westside Resource Centre business.

Salary

€18,252 Per Annum. (Plus any additional hours arising.)

The Caretaking & Evening Reception Worker’s contract of employment will be subject to continued and sufficient income being available to Westside Resource Centre CLG through grant income from the Community Services Programme.