Telephone Sales
As more and more sales are being carried out and secured over the telephone, the need for professional telephone has never been more important.
Course Benefits
* More professional and effective sales presentation
* More motivated sales personnel
Course Programme
* What is tele-sales?
* The importance of a positive attitude
* Professional use of the telephone
* Communication Skills
* Importance of pre-call planning
* Different types of sales calls
* Handling in-coming sales queries
* Selling Consumables/Add-Ons/Alternatives
* Becoming a one-stop-shop
* Selling points and benefits
* Objections
* Closing the sales
Please contact Irish Times Training by calling 01 4727101 or emailing gencourses@irishtimes.com .
