Receptionist
The role of the receptionist is key to any organisation. As the first line of contact with the client first impressions count!
Course Benefits
* Increased confidence and enthusiasm for the receptionist
* More professional image of your company
Course Programme
* Telephone skills
* Communication skills
* Controlling the call
* Meet & Greet Skills
* Using positive language
* Dealing with the public
* Creating a positive image
* Dress sense and appearance
* Customer awareness
* Assertiveness skills
* Handling difficult customers
Ideal for receptionists who wish to certify their skills with a FETAC Level 5 qualifiation.
Please contact Irish Times Training by emailing gencourses@irishtimes.com or calling 01 472 7101.
