Debt Collection
A positive cash flow is vital for business. This programme imparts the necessary skills to collect outstanding accounts, while maintaining good customer relations.
Course Benefits
- Participants will improve their effectiveness through better preparation
- More confidence in dealing with customers
Course Programme
- Planning the call
- Checking debtor details
- Examination of terms
- Organising work environment
Making the call
- Communicating effectively
- Handling excuses
- Committing the debtor
Follow-up
- Follow-up action
- Keeping records
- Evaluating calls
Case studies and role-play form an important part of this course.
This course is ideal for anyone required to be comfortable with financial issues and to use this skill as part of their responsibilities.
Please contact Irish Times Training on 01 472 7101 or email gencourses@irishtimes.com for details of forthcoming courses and to obtain registration details.
