Dealing with Difficult People

Training provider: 
Total Focus
Scheduled for: 
on-request
Venue: 
At your place of work
Location: 
Various
Price details: 
Discounted rates for the Community and Voluntary sector Tutor will take up to 14 learners in a workshop setting

Customers both face to face and on the telephone Appropriate behaviour with your own colleagues To create a positive and appropriate image of your organisation both face to face and on the telephone. How to deal with customer complaints in a positive way! Looking at some of the difficult relationships you may have with your fellow colleagues. Looking after yourself.

Course details: 

The workshop includes the following: Brief outline of communication skills. Is the person really difficult - do you need to change your approach to get a different outcome!  Looking for a win-win outcome...  How to deal with conflict in an assertive and positive manner...  Dealing with your relationships with your fellow colleagues who may also be the difficult person...
How to Register: 

Please contact support@totalfocus.ie for further details

Course contact details

Title: 
Ms
First name: 
Maeve
Last name: 
Finch
Job title: 
Owner
Address 1: 
11 Upper Pembroke Street
Town: 
Dublin 2
County: 
Dublin
Country: 
Ireland
Telephone: 
085 735 4446
Mobile: 
085 735 4446
Email: 
maeve.finch@totalfocus.ie
Website: 
http://www.totalfocus.ie

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