Dealing with Difficult People
Customers both face to face and on the telephone Appropriate behaviour with your own colleagues To create a positive and appropriate image of your organisation both face to face and on the telephone. How to deal with customer complaints in a positive way! Looking at some of the difficult relationships you may have with your fellow colleagues. Looking after yourself.
The workshop includes the following: Brief outline of communication skills. Is the person really difficult - do you need to change your approach to get a different outcome! Looking for a win-win outcome... How to deal with conflict in an assertive and positive manner... Dealing with your relationships with your fellow colleagues who may also be the difficult person...
Please contact firstname.lastname@example.org for further details