This course will give the participants the skills to be able to communicate effectively and efficiently.
- Examination of communication and the communication process
- Barriers to communication and how to overcome them
- Verbal & non-verbal communication
- Self empowerment
- Dealing with people face-to-face and over the telephone
- Communicating within a team environment
Individuals who wish to improve their communication skills and acquire effective techniques for dealing with people both face-to-face and over the telephone.
Phone Frances Finnegan on 676 8008