Purpose To enable participants to deliver quality customer service in any industry. Participants will be equipped with the skills and knowledge required to perform effectively as a representative of an organisation.
Course Content
- Customer Focus
- Quality Service, Policy and Practice
- Consumer Legislation
- Customer Contact Skills
- Dealing with Difference
Learners who successfully complete this course will:
- Understand the role of customer service in organisational effectiveness
- Understand the role and responsibilities of a representative of an organisation and work effectively as part of a team
- Acquire a range of verbal and non-verbal skills in order to meet customer needs, handle customer complaints and deliver good customer care
- Become familiar with Consumer Protection Legislation
- Appreciate the rights of all customers regardless of gender, marital status, family status, sexual orientation, religion, age, disability, race or culture
NCU is a registered FETAC Provider. NRT No. 903524.
