communication skills

Telephone Skills

Telephone skills are vital to the success of your organisation in order to create a positive and appropriate images of your company / organisation on the telephone. This helps to smooth the entire communication process and avoids any delays or confusion

PACT - Personal Advancement Career Training

Description:

Mary is the principal coach and owner of Personal Advancement Career Training- PACT - bringing her wealth of experience and skills in tra

Which sector do you work in?:

Trainer

How would you classify your work?

Education /Training/Support

How would you classify the recipients of your service?

Adult Training

Local Community

General Public

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Zakkon Limited

Description:

We are an innovative training organisation providing training programmes driectly to service users and staff groups. We specialise in risk behaviours such as alcohol & drug misuse, domest

Which sector do you work in?:

Trainer

How would you classify your work?

Education /Training/Support

Sexual Violence/Abuse

Mental Health

How would you classify the recipients of your service?

Children/Young People

Family

Drugs/Substance/Alcohol Abuse

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Communication Skills

Communication is a tool that we use every day in business. Without communication nothing gets done. However, sometimes with it nothing gets done! Effective communication is a skill that we can develop. As with any skill we can improve how we communicate and how effective we are with this very important tool or skill. Poor or ineffective communication is often the cause of everyday problems, frustration, conflict, poor service. This programme will explore the skills or effective communicators and how to develop them and use them in different situations.

Focus Training

Description:

Focus Training is a customised training specialist, providing tailored in-company training interventions in Ireland.

Focus Training has two core principles:

1. Focus Training is focussed on results.

We are focussed on achieving the success vision of our client. We work in close partnership with our Clients to ensure their results are achieved.

2. We enable people to perform at their best.

To do this, we help people have the right focus, we provide them with the practical tools so they know how to perform better and we inspire them to want to improve.

All courses are fully customised group courses, and we do not provide ‘generic’ public courses.

Which sector do you work in?:

Trainer

How would you classify your work?

Education /Training/Support

Development

How would you classify the recipients of your service?

Adult Training

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Listen Closely

Listen Closely teaches the elegant communication skills of Influence and Leadership. Based primarily on methodologies from the field of NLP (Neuro Linguistic Programming), this workshop teaches how to listen to the silent messages within communication so that we can understand and communicate better with young people.

TEEN Coaching

Organisation:

TEEN Coaching

TEEN Coaching provides professional development training to agencies providing care for teenagers.

Information about your organisation / company:

Combining extensive experience working with young people with challenging behaviour with methodologies and skills from the innovative field of Self-Development Coaching, TEEN Coaching provides simple and effective training workshops which can be easily learned and integrated successfully into professional practice or home.

TEEN Coaching offers three workshops which enhance Self-awareness when managing challenging behaviour, Influence & Communication skills for working with teenagers and Self-Care for Social Care staff & Foster Care parents (to ensure we remain up for the challenge). These workshops are presented in small group settings to ensure the optimum opportunity for learning, reflection and development.

Training experience and qualifications:

About the Coaches:

Anthony O’ Prey has been working with young people for over fifteen years. Trained in Youth Work & Integrated Counselling, Anthony is a Master Practitioner in NLP (Neuro Linguistic Programming), qualified in Clinical Hypnotherapy Psychotherapy & also provides Self-Development Coaching. Anthony has developed TEEN Coaching to combine skills & knowledge from these two professions to offer some of the most effective, straight forward and relevant training available for working with young people. Anthony is a member of the Society of N.L.P and the Institute of Clinical Hypnotherapy Psychotherapy.

Laurena Kane has spent the last 18 years working on the front line of child protection in Belfast city. A traditionally trained Social Worker, Laurena has also worked and managed Residential Services for young people in Belfast city. Laurena has also worked in specialised Child Protection teams and is more than familiar with the challenges facing Social Care Workers and Foster Parents today. Combining her knowledge and background in working with teenagers, Laurena is proud to present TEEN Coaching as a valuable model for any service aspiring to enhance staff practice & effectiveness. Laurena is a member of the Norther Ireland Social Care Council.

Michael Lacey works with young people in both Social Care settings and as a Counsellor Psychotherapist with particular interest in Personal Development and Anger Management. He also provides De-briefing Counselling to professionals feeling the effects of stress working with challenging young people and understands the value of support and development to help prevent this. Michael is also trained in Youth Work, Bereavement and Suicide Prevention and has extensive experience working in After Care projects and Fostering Support. Michael is a member of the National Counselling Institute of Ireland.