customer

Retail Customer Service (FETAC) Level 5

The specific learning outcomes are grouped in 4 units


Unit 1:  Implementing Customer Service


Unit 2:  Resolving Customer Complaints


Unit 3:  Improving Customer Service & Business Operations


Unit 4:  Implementing Change in Customer Service & Business

Customer Service FETAC level 5

This FETAC training contains the following
Customer Contact Skills
Quality Service, Policy and Practice
Dealing with Difference
Consumer Legislation

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