administration

The specific learning outcomes are grouped in 6 units.  Learners must complete units 1 to 4 and may choose one other from units 4 to 6.

Mandatory Units

Unit 1 The Office Environment, Equipment and Technology

Unit 2 Health & Safety in the Office Environment

Unit 3 Business Communications and Documentation

Elective Units Complete one elective unit :

Unit 4 Filing and File Management

Unit 5 Receive, handle and dispatch Post

Unit 6 Telephone and Reception skills