business | The Wheel

Dublin Business School

Organisation:

Dublin Business School

Dublin Business School (DBS) specialises in the provision of career focused business and law education as well as the delivery of

Contact Details

Address 1:

DBS, 13/14 Aungier Street, Dublin 2

City:

Dublin

County:

Dublin

Postcode:

Dublin 2

Phone:

01 4177500

Fax:

01 4177543

Email:

admissions@dbs.ie

Website:

http://www.dbs.ie

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Train the Trainer

Purpose To teach in the lifelong learning sector you must have certain attributes and qualifications but most of all you must be motivated to help others develop their skills.

Our train the trainer course is practical and informative and will give you the qualifications you need for the job, you’ll just need to bring the motivation.

Purpose To enable participants to deliver quality customer service in any industry. Participants will be equipped with the skills and knowledge required to perform effectively as a representative of an organisation.

Course Content

Customer Focus

Quality Service, Policy and Practice

Consumer Legislation

Customer Contact Skills

Dealing with Difference

Learners who successfully complete this course will:

Understand the role of customer service in organisational effectiveness

Understand the role and responsibilities of a representative of an organisation and work effectively as part of a team

Acquire a range of verbal and non-verbal skills in order to meet customer needs, handle customer complaints and deliver good customer care

Become familiar with Consumer Protection Legislation

Appreciate the rights of all customers regardless of gender, marital status, family status, sexual orientation, religion, age, disability, race or culture

NCU is a registered FETAC Provider. NRT No. 903524.

Business & User Acceptance Testing Workshop

A one day workshop. User acceptance testing is the critical final quality gate before a system is implemented. It is the responsibility of the user acceptance test team to ensure that not only does the system meet the business objectives, but that all previous testing phases have been carried out so that the business can be confident that the system will deliver what is required. This workshop explains to attendees the context of user acceptance testing, how the test process integrates with the system development life cycle and the critical role that user acceptance testing fulfils. It also prepares attendees in how to plan and create tests for user acceptance testing. With an emphasis on putting theory into practice, this workshop is highly practical. Attendees will produce test conditions, test cases and test procedures using a case study.

http://www.professional.ie/it_training_courses/Business_&_User_Acceptance_Testing_Workshop-4251.htm

Innovative Charity Sponsorship Website to Launch

Submitted by paulmeade on 28 September 2010 - 1:29pm

CNN’s former digital brand manager is to launch a new venture in Ireland to help companies use their sponsorship of charities or social events to drive their bottom line.